Culturally Competent Care

Culturally Competent Care: Addressing cultural issues that arise in the delivery of individual and community-based health services.

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  • Care Management

    Coordinating services that addresses cultural and linguistic issues on behalf of a person within a health care institution or among several institutions. Includes medical home models.

  • Clinical Interactions

    Addressing cultural and linguistic issues in the context of clinical interactions; patient-provider communication.

  • Community Education

    Health promotion, disease prevention, and community health worker programs for community outreach to culturally diverse populations.

  • Mental Health/Substance Abuse

    Issues and strategies related to behavioral health for diverse populations.

  • Patient Education and Support

    Patient and family education, cultural support, and patient navigation within a health care institution that addresses cultural and linguistic issues.

  • Patient Safety

    Cultural and linguistic issues relating to the reduction and prevention of inadvertent harm to patients as a result of their care.

Tips For Identifying and Addressing Health Literacy Issues

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This website provides information on patient health literacy, including barriers to health literacy. The website includes tips for identifying patients with low health literacy and how to effectively communicate with patients with low health literacy.

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National Child Traumatic Stress Network Culture and Trauma Briefs

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This series of briefs provides information on trauma related topics and diverse populations. They provide information on culturally competent treatment and intervention techniques that can be utilized to treat diverse populations.

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Language Access: Understanding the Barriers and Challenges in Primary Care Settings

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This report offers a glimpse into the language challenges identified by safety net providers in primary health care clinics and the strategies they employ to meet the care needs of limited English proficieny (LEP) patients.

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Guidelines for Working Effectively with Interpreters in Mental Health Settings

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These guidelines are intended to assist mental health staff in understanding the characteristics of interpreted meetings and to develop the knowledge and skills that are necessary for working in partnership with interpreters.

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Culture and Health Among Filipinos and Filipino-Americans in Central Los Angeles

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This report analyzes responses from a series of focus groups and over 400 surveys administered to health care providers, youth, residents, seniors and workers in Historic Filipinotown in central Los Angeles. The study sought to understand how culturally-based experiences and perspectives of Filipino/Filipino Americans in central LA influence this population's health.

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Cultural Competency: Measurement as a Strategy for Moving Knowledge into Practice in State Mental Health Systems

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This report outlines the rationale for implementing cultural competence, the approaches to implementation, including the measurement of cultural competence as a strategy, and steps that a state mental health commissioner/director can take to move the cultural competence agenda from research into practice.

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Cultural Competency Assessment Scale

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This self-assessment tool is designed to suggest ways in which an agency can become culturally competent in order to better serve its clients. The scale is applicable to an agency delivering behavioral health care in an outpatient treatment environment.

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Cultural Competence in Health Care: Emerging Frameworks and Practical Approaches

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To provide a framework for discussion and examples of practical approaches to cultural competence, this report evaluates current definitions of cultural competence, identifies models of culturally competent care, and provides recommendations for implementing culturally competent interventions to improve the quality of health care.

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Clinician's Guide: Working with Native Americans Living with HIV

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This is a practical resource for medical providers who are confronted with basic cultural challenges presented by Native American patients living with or at risk for HIV infection.

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Build the Field and They Will Come: Multicultural Organizational Development for Mental Health Agencies

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This toolkit is designed to help community based organizations increase the cultural competency of their mental health services. The handbook walks organizations through what organizational cultural competence is, what individual cultural competence is, and how to effectively change an organization's culture and structure to include cultural competence.

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