Language Services

Language Services: How to plan for, implement, manage, and evaluate interpreter or language service programs in organizations.

This list shows all the website content related to Language Services.

DiversityRx in the news: Japan health study

Blog entry

DiversityRx was on national TV in Japan, presenting the first results of a national survey of foreigners' experience with the Japanese health system. The study looks at what linguistic and cultural challenges arise when seeking health care and what strategies are used to address them.

Survey highlights include:

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Ethnomed Website: Four Star Resource

Resource

EthnoMed contains information about cultural beliefs, medical issues and related topics pertinent to the health care of immigrants to Seattle or the US, many of whom are refugees fleeing war-torn parts of the world. Its own large database is a collection of resources and information related to cross-cultural and refugee health topics, including refugee screening.

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Communicating More for Less: Using Translation and Interpretation Technology to Serve Limited English Proficient Individuals

Resource

Increasingly, state and local governments are using translation and interpretation technology to provide services to limited English proficient (LEP) individuals, often turning to technological innovations to complement the work of front-line staff, increase the efficiency of in-house translators and interpreters, or directly provide assistance to LEP individuals.

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Fluency, Inc

Organizational Profile

Fluency provides an Internet-based interpreter management solution that provides complete compliance, documentation and scheduling control for language service providers who dispatch face-to-face language interpreters.  Current customers inlcude hospital systems, non-profit refugee service organizations, and language agencies nationwide. 

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The New Joint Commission Standards for Patient-Centered Communication: Hospitals Remain Unprepared As The Joint Commission Standards Go Into Effect

Resource

This white paper outlines the Joint Commission standards that have been implemented in 2011 as a part of a pilot project.  These standards will require healthcare organizations to provide all patients, regardless of language, patient-centered communication. Beginning no earlier than January 2012 organizations that fail to comply may risk jeopardizing their accreditation.

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Language Access and the Law: Caring for the LEP Patient

Resource

Language Access and the Law in Healthcare is the nation's first e-learning program on this critical topic. The course is designed to increase physicians' knowledge of the business, medical (quality/safety) and legal reasons for providing language access services to patients. In particular, it will teach clinicians how to:

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Language Services Performance Measures

Resource

These language services measures were developed by the Speaking Together program at George Washington University. They address screening patients for preferred spoken and written language, interpreter productivity, timeliness of services, and receipt of necessary services. They are part of AHRQ's National Quality Measures Clearinghouse.

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