Language Access

Language Access: Effective communication with individuals who have limited English proficiency and low literacy skills.

This list shows all the website content related to Language Access.

Click on a sub topic below to narrow the list further.

  • Health Literacy

    Developing health information for low-literacy individuals or communities, especially those where limited English proficiency is a concern.

  • Interpreter Practices and Training

    Standards of practice, codes of ethics, skills assessments, certification, training and other issues related to the practice of interpretation for health, including the effective use of bilingual employees.

  • Language Needs Assessment

    Evaluating the need for interpreter and other language services in organizations and/or communities.

  • Language Services

    How to plan for, implement, manage, and evaluate interpreter or language service programs in organizations.

  • Translation

    Methods for translating and developing written health materials in languages other than English.

The New Joint Commission Standards for Patient-Centered Communication: Hospitals Remain Unprepared As The Joint Commission Standards Go Into Effect

Resource

This white paper outlines the Joint Commission standards that have been implemented in 2011 as a part of a pilot project.  These standards will require healthcare organizations to provide all patients, regardless of language, patient-centered communication. Beginning no earlier than January 2012 organizations that fail to comply may risk jeopardizing their accreditation.

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Language Access and the Law: Caring for the LEP Patient

Resource

Language Access and the Law in Healthcare is the nation's first e-learning program on this critical topic. The course is designed to increase physicians' knowledge of the business, medical (quality/safety) and legal reasons for providing language access services to patients. In particular, it will teach clinicians how to:

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Genetic Counseling Cultural Competence Toolkit

Resource

The Genetic Counseling Cultural Competence Toolkit is a website and resource portal designed to provide information to members of the genetic counseling profession, students, and other interested health care providers and consumers.

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If You Build It, Will They Come?

Blog entry

At the Agency for Healthcare Research and Quality (AHRQ)  we have gotten into the business of creating implementation tools. We finally realized that you can’t just publish research results and expect people to implement them.

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Diversity Training v. Cultural Competency Training

Blog entry

We get some great discussions on our CLAS-talk email discussion list and occasionally we share them here. They have been edited for brevity and clarity.

Questions

What are the differences between diversity training and education in cultural competency? How are these terms used and why does it matter?

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Language Services Performance Measures

Resource

These language services measures were developed by the Speaking Together program at George Washington University. They address screening patients for preferred spoken and written language, interpreter productivity, timeliness of services, and receipt of necessary services. They are part of AHRQ's National Quality Measures Clearinghouse.

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LanguageMate

Organizational Profile

Our transdisciplinary team develops tools that address challenges throughout the care delivery continuum, including patient-provider communication, workflow management, and outreach to vulnerable populations. A significant section of the healthcare workforce is involved in communication with patients and the public on a daily basis.

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Plain Language Matters Blog

Resource

This blog out of the Center for Plain Language focuses on plain language, a method of writing that makes materials quick and easy to understand for the intended audience.  This blog posts current information relevant for professionals implementing plain language in their organizations.  Topics include advocacy, finance, government, health care, legal, and plain writing laws.

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Start a Plain Language Initiative in Your Organization: A step-by-step approach

Resource

This resource from the Center for Plain Language offers a ten step approach for starting a plain language initiative in any organization.  Plain language is a method of writing materials so that the intended audience can read the materials quickly and easily.  Plain Language is audience defined so the definition of 'plain' depends on the intended audience.

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Center for Plain Language

Organizational Profile

Plain language matters. The Center for Plain Language is an advocate for clear communication and plain language in government, business, non-profits, and universities - everywhere.

The Center for Plain Language wants government and business documents to be clear and understandable.

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