Language Access

Language Access: Effective communication with individuals who have limited English proficiency and low literacy skills.

This list shows all the website content related to Language Access.

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  • Health Literacy

    Developing health information for low-literacy individuals or communities, especially those where limited English proficiency is a concern.

  • Interpreter Practices and Training

    Standards of practice, codes of ethics, skills assessments, certification, training and other issues related to the practice of interpretation for health, including the effective use of bilingual employees.

  • Language Needs Assessment

    Evaluating the need for interpreter and other language services in organizations and/or communities.

  • Language Services

    How to plan for, implement, manage, and evaluate interpreter or language service programs in organizations.

  • Translation

    Methods for translating and developing written health materials in languages other than English.

Certification of Health Care Interpreters in the United States: A Primer, a Status Report and Considerations for National Certification

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This report provides an overview of certification issues for health care interpreters in the United States. The report provides an overview of the certification process, current certification programs, current initiatives to establish certification, and recommendations for developing a national certification process.

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California Standards for Healthcare Interpreters: Ethical Principles, Protocols, and Guidance on Roles & Intervention

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The goal of this document is to standardize healthcare interpreting practices across California by providing a set of ethical principles, interpreting protocols, and guidance on roles particular to the specialty of healthcare interpreting.

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Best Practice Recommendations for Hospital-Based Interpreter Services

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The following Best Practice Recommendations draw upon the Office of Civil Rights Policy Guidance. They are intended to assist acute care hospitals in developing interpreter services best suited to their particular circumstances; they are designed as a reference guide.

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AHRQ Pharmacy Health Literacy Center

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In order to support health literacy in pharmacy settings, the AHRQ has produced the Pharmacy Health Literacy Center website. The website includes health literacy tools such as a health literacy assessment guide, training programs for pharmacy staff, guides on creating pill cards, and a telephone reminder tool for refilling prescriptions on time.

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American Community Survey and Census Data on the Foreign Born by State

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This interactive map provides national and state-by-state data on immigrant populations from the national Census, the American Community Surveys (ACS), and the National Assessment of Adult Literacy (NAAL). After choosing a state and selecting "Language and Education," users can find literacy statistics about immigrant and native-born populations.

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AHRQ Health Literacy Measurement Tools

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This Agency for Healthcare Research and Quality (AHRQ) website provides a definition of health literacy and two downloadable AHRQ-funded health literacy tools: the REALM and the SAHLSA-50. The site explains how each tool should be used and provides instructions on how to administer and score the tools.

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Adult Literacy Estimates

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This web-based tool helps users determine adult literacy levels by state, county, county subdivision, congressional district and city or town. Additional information includes education level, English proficiency, occupation, race/ethnicity, and number of immigrants by percentage.

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Affordable Language Services: Implications for Health Care Organizations

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This brief highlights the effects of language barriers on patient safety and quality of health care, and the challenges organizations must overcome in order to effectively address language barriers.

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"What Did the Doctor Say?:" Improving Health Literacy to Protect Patient Safety

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This white paper was produced by an expert roundtable panel that was asked to frame the issues that underlie the health literacy problem in health care and propose solutions for their resolution.

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10 Tips for Working with Interpreters

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This website provides health care professionals with a list of ten tips for selecting and working with an interpreter during a patient-provider interaction.

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