Language Access

Language Access: Effective communication with individuals who have limited English proficiency and low literacy skills.

This list shows all the website content related to Language Access.

Click on a sub topic below to narrow the list further.

  • Health Literacy

    Developing health information for low-literacy individuals or communities, especially those where limited English proficiency is a concern.

  • Interpreter Practices and Training

    Standards of practice, codes of ethics, skills assessments, certification, training and other issues related to the practice of interpretation for health, including the effective use of bilingual employees.

  • Language Needs Assessment

    Evaluating the need for interpreter and other language services in organizations and/or communities.

  • Language Services

    How to plan for, implement, manage, and evaluate interpreter or language service programs in organizations.

  • Translation

    Methods for translating and developing written health materials in languages other than English.

California Standards for Healthcare Interpreters: Ethical Principles, Protocols, and Guidance on Roles & Intervention

Resource

The goal of this document is to standardize healthcare interpreting practices across California by providing a set of ethical principles, interpreting protocols, and guidance on roles particular to the specialty of healthcare interpreting.

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California, Interpreter Practices and Training, interpreter standards, Policy, Standards, Language Access, Policy

Best Practice Recommendations for Hospital-Based Interpreter Services

Resource

The following Best Practice Recommendations draw upon the Office of Civil Rights Policy Guidance. They are intended to assist acute care hospitals in developing interpreter services best suited to their particular circumstances; they are designed as a reference guide.

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acute care hospitals, emergency departments, hospitals, Interpreter Practices and Training, Guide, Language Access

AHRQ Pharmacy Health Literacy Center

Resource

In order to support health literacy in pharmacy settings, the AHRQ has produced the Pharmacy Health Literacy Center website. The website includes health literacy tools such as a health literacy assessment guide, training programs for pharmacy staff, guides on creating pill cards, and a telephone reminder tool for refilling prescriptions on time.

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pharmacies, Website, Health Literacy, Tool, Language Access

American Community Survey and Census Data on the Foreign Born by State

Resource

This interactive map provides national and state-by-state data on immigrant populations from the national Census, the American Community Surveys (ACS), and the National Assessment of Adult Literacy (NAAL). After choosing a state and selecting "Language and Education," users can find literacy statistics about immigrant and native-born populations.

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Organizational Cultural Competence, Patient Demographic Data, Website, Health Literacy, Tool, Language Access

AHRQ Health Literacy Measurement Tools

Resource

This Agency for Healthcare Research and Quality (AHRQ) website provides a definition of health literacy and two downloadable AHRQ-funded health literacy tools: the REALM and the SAHLSA-50. The site explains how each tool should be used and provides instructions on how to administer and score the tools.

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Website, Health Literacy, Tool, Language Access

Adult Literacy Estimates

Resource

This web-based tool helps users determine adult literacy levels by state, county, county subdivision, congressional district and city or town. Additional information includes education level, English proficiency, occupation, race/ethnicity, and number of immigrants by percentage.

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Organizational Cultural Competence, Patient Demographic Data, Website, Health Literacy, Tool, Language Access

Affordable Language Services: Implications for Health Care Organizations

Resource

This brief highlights the effects of language barriers on patient safety and quality of health care, and the challenges organizations must overcome in order to effectively address language barriers.

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Hispanic/Latino, Patient Safety, Issue Brief, Culturally Competent Care, Language Access

"What Did the Doctor Say?:" Improving Health Literacy to Protect Patient Safety

Resource

This white paper was produced by an expert roundtable panel that was asked to frame the issues that underlie the health literacy problem in health care and propose solutions for their resolution.

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Health Literacy, Patient Safety, White Paper, Advocacy, Culturally Competent Care, Language Access, Policy

10 Tips for Working with Interpreters

Resource

This website provides health care professionals with a list of ten tips for selecting and working with an interpreter during a patient-provider interaction.

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Clinical Interactions, Interpreter Practices and Training, Website, Tool, Culturally Competent Care, Language Access
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