Language Access

Language Access: Effective communication with individuals who have limited English proficiency and low literacy skills.

This list shows all the website content related to Language Access.

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  • Health Literacy

    Developing health information for low-literacy individuals or communities, especially those where limited English proficiency is a concern.

  • Interpreter Practices and Training

    Standards of practice, codes of ethics, skills assessments, certification, training and other issues related to the practice of interpretation for health, including the effective use of bilingual employees.

  • Language Needs Assessment

    Evaluating the need for interpreter and other language services in organizations and/or communities.

  • Language Services

    How to plan for, implement, manage, and evaluate interpreter or language service programs in organizations.

  • Translation

    Methods for translating and developing written health materials in languages other than English.

Linguistically Appropriate Access and Services: An Evaluation and Review for Healthcare Organizations

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The goal of this paper is to offer a process by which a health care organization can evaluate its existing structure and capacity for providing linguistically and culturally appropriate care and accessibility at all levels. This initial evaluation will help identify actions needed to improve quality of care, clinical outcomes, service delivery, cost containment, and regulatory compliance.

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Health Literacy: A Toolkit for Communicators

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This resource was developed by AHIP’s Health Literacy Task Force for use by professionals charged with developing health literacy programs, plain language initiative, and member-experience programs is a toolkit that provides links to important resources for starting up health literacy initiatives.

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Health Information Translations

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This site, developed utilizing the combined skills and experience of 3 of Central Ohio's largest health care organizations, provides health care professionals with materials on general health topics that have been translated into over eighteen languages.

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Guide to Interpreter Positioning in Health Care Settings

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In this paper, the NCIHC explores the issues surrounding the physical positioning of an interpreter during a health care encounter. This paper suggests some pros and cons of different scenarios, based on NCIHC members’ experience, as a first step in building consensus on this important issue.

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Final Report on a Pilot of a Certification Process for Spanish-English Interpreters in Health Care, Conducted in 2003

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This paper reports on a collaboration between the Massachusetts Medical Interpreters Association (MMIA) and the California Healthcare Interpreter Association (CHIA) with the NCHIC to pilot a certification process for health care interpreters. With funding from the U.S.

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Ensuring Linguistic Access in Health Care Settings: Legal Rights & Responsibilities

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This comprehensive manual (a revision of the 1998 original) shows advocates and providers how to overcome language barriers to obtain appropriate medical care for their clients. It outlines language access responsibilities under federal and state law, as well as in the private sector, and offers recommendations for addressing identified problems.

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Eliminating Language Barriers for LEP Individuals: Promising Practices from the Public Sector

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The Annie E. Casey Foundation established the Language Access Practitioners Network in 2006, connecting otherwise isolated government practitioners that work in child and family serving agencies, as well as staff from mayors’ and governors’ offices who oversee immigrant-serving programs.

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Better Communication, Better Care: Provider Tools to Care for Diverse Populations

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The materials in this tool kit are intended to provide health care professionals with the resources to address the very specific operational needs that often arise in a busy practice because of the changing service requirements and legal mandates.

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"What's in a Word?": A Guide to Understanding Interpreting and Translation in Health Care

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This guide provides an overview of interpreting and translation in health care settings. The guide helps readers to understand the differences between interpretation and translation and provides specific information for each service.

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Advancing Health Equity Resource Database

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This online resource database developed by the Center for the Health Professions at the University of California, San Francisco provides users with resources focused on eliminating disparities in health care.  Resources in the database include online trainings, assessment tools, guides, surveys and reports.  To find important tools and resources related to advancing health equity, vis

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