Language Access

Language Access: Effective communication with individuals who have limited English proficiency and low literacy skills.

This list shows all the website content related to Language Access.

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  • Health Literacy

    Developing health information for low-literacy individuals or communities, especially those where limited English proficiency is a concern.

  • Interpreter Practices and Training

    Standards of practice, codes of ethics, skills assessments, certification, training and other issues related to the practice of interpretation for health, including the effective use of bilingual employees.

  • Language Needs Assessment

    Evaluating the need for interpreter and other language services in organizations and/or communities.

  • Language Services

    How to plan for, implement, manage, and evaluate interpreter or language service programs in organizations.

  • Translation

    Methods for translating and developing written health materials in languages other than English.

Modest and Uneven: Physician Efforts to Reduce Racial and Ethnic Disparities

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This issue brief provides an overview of a recent HSC study whose results indicate that, while nearly half of U. S. physicians identify language or cultural communication barriers as obstacles to providing high-quality care, physician adoption of practices to overcome such barriers is modest and uneven.

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Using Professionally Trained Interpreters to Increase Patient/Provider Satisfaction: Does It Work?

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This issue brief identifies how professional interpreters improve communication and, consequently, patient and provider satisfaction in the emergency department.

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Health Literacy Universal Precautions Toolkit

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This toolkit is designed to help adult and pediatric practices ensure that systems are in place to promote better understanding by all patients, not just those you think need extra assistance.

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Plain Language: Improving Communication from the Federal Government to the Public

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This website developed by and for federal employees promotes and supports the use of plain language for all federal communications. The website provides an overview of plain language - communication your audience can understand the first time they read or hear it - as well as tools and tips for implementing plain language.

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Caring for Diverse Populations: A Toolkit for Physicians and Health Care Professionals

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The material in this toolkit is designed for health care organizations of all sizes wishing to address the specific operational needs that often arise in serving diverse populations.

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Understanding Health Literacy and its Barriers: Current Bibliographies in Medicine

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This bibliography includes 651 citations from 1998-2003 of resources from various disciplines that relate to addressing the national issue of low health literacy. The resources selected examine some of the barriers that may need to be addressed when designing such health literacy strategies.

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Working with Interpreters in Health Settings: Guidelines for Psychologists

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These good practice guidelines give an overview of the issues psychologists need to consider when working with interpreters to ensure that they are able to be as effective as possible. The guide provides key recommendations for practice and tips for finding and working with an interpreter.

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Tips For Communicating Across Language Barriers

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This website provides tips that health care professionals can use to ensure that limited English proficiency (LEP) patients correctly understand all information given to them related to caring for themselves and others.

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Tips For Identifying and Addressing Health Literacy Issues

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This website provides information on patient health literacy, including barriers to health literacy. The website includes tips for identifying patients with low health literacy and how to effectively communicate with patients with low health literacy.

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Talking With Patients: How Hospitals Use Bilingual Clinicians and Staff to Care for Patients with Language Needs

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This report presents findings from a survey conducted by researchers at The George Washington University and supported by funding from The California Endowment to learn more about the individuals in a hospital setting who interact with patients who speak a language other than English.

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