Language Access

Language Access: Effective communication with individuals who have limited English proficiency and low literacy skills.

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  • Health Literacy

    Developing health information for low-literacy individuals or communities, especially those where limited English proficiency is a concern.

  • Interpreter Practices and Training

    Standards of practice, codes of ethics, skills assessments, certification, training and other issues related to the practice of interpretation for health, including the effective use of bilingual employees.

  • Language Needs Assessment

    Evaluating the need for interpreter and other language services in organizations and/or communities.

  • Language Services

    How to plan for, implement, manage, and evaluate interpreter or language service programs in organizations.

  • Translation

    Methods for translating and developing written health materials in languages other than English.

Practical Solutions for Effective Translated Health Information

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The More Than Words Toolkit Series - a resource developed by Hablamos Juntos with support from the Robert Wood Johnson Foundation - clarifies the translation process and provides a roadmap to help health care organizations improve the quality of their translated materials in order to get better results.

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Language Access: Understanding the Barriers and Challenges in Primary Care Settings

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This report offers a glimpse into the language challenges identified by safety net providers in primary health care clinics and the strategies they employ to meet the care needs of limited English proficieny (LEP) patients.

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Guidelines for Working Effectively with Interpreters in Mental Health Settings

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These guidelines are intended to assist mental health staff in understanding the characteristics of interpreted meetings and to develop the knowledge and skills that are necessary for working in partnership with interpreters.

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Culture and Health Among Filipinos and Filipino-Americans in Central Los Angeles

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This report analyzes responses from a series of focus groups and over 400 surveys administered to health care providers, youth, residents, seniors and workers in Historic Filipinotown in central Los Angeles. The study sought to understand how culturally-based experiences and perspectives of Filipino/Filipino Americans in central LA influence this population's health.

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Community Access Monitoring Survey (CAMS) Project

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The Access Project collaborated with community-based organizations to survey the uninsured about their experiences getting care at local, mainly safety-net, health care institutions.

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Unified Health Communication (UHC): Addressing Health Literacy, Cultural Competency, and Limited English Proficiency

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This online training course is designed to improve health care professionals' ability to communicate with patients and overcome barriers that can keep patients from getting the full benefit of quality care.

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The Health Literacy of America's Adults: Results from the 2003 National Assessment of Adult Literacy

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The Health Literacy of America's Adults is the first release of the National Assessment of Adult Literacy (NAAL) health literacy results. The results are based on assessment tasks designed specifically to measure the health literacy of adults living in the United States. Health literacy was reported using four performance levels: Below Basic, Basic, Intermediate, and Proficient.

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State Official's Guide to Health Literacy

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This guide is intended for policymakers and other advocates wishing to improve health communication. The guide provides an overview of research findings on the issue of health literacy and a summary of the Council of State Government's (CSG) National Survey on Health Literacy Initiatives. Chapter One defines health literacy and offers evidence as to why it matters to states.

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Speaking Together Toolkit

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This toolkit emerged out of a Robert Wood Johnson Foundation project involving ten hospitals with racially and ethnically diverse patient populations. The project aimed at improving the quality and availability of health care language services for patients with limited English proficiency (LEP).

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Providing Oral Linguistic Services: A Guide for Managed Care Plans

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This online guide provides an overview of oral linguistic services and why Managed Care Organizations should provide oral linguistic services to members with limited English proficiency (LEP).

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