Language Access

Language Access: Effective communication with individuals who have limited English proficiency and low literacy skills.

This list shows all the website content related to Language Access.

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  • Health Literacy

    Developing health information for low-literacy individuals or communities, especially those where limited English proficiency is a concern.

  • Interpreter Practices and Training

    Standards of practice, codes of ethics, skills assessments, certification, training and other issues related to the practice of interpretation for health, including the effective use of bilingual employees.

  • Language Needs Assessment

    Evaluating the need for interpreter and other language services in organizations and/or communities.

  • Language Services

    How to plan for, implement, manage, and evaluate interpreter or language service programs in organizations.

  • Translation

    Methods for translating and developing written health materials in languages other than English.

Overcoming Language Barriers to Health Care

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This publication describes policy efforts at the state and federal levels to overcome language barriers to health care faced by non-English speaking patients. Importantly, this case study demonstrates the critical role that the administrative and regulatory process plays in establishing and implementing public policy. It also describes the inter-relationship between state and federal policy.

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National Health Plan Collaborative Toolkit

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This web-based toolkit of resources, lessons, best practices and case studies is intended to help health care providers reduce disparities in their organization.

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Migration Policy Institute Language Portal

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The MPI Language Portal is a translation and interpretation digital library that includes thousands of contracts, planning reports, legal guidelines, hourly translation and interpretation pay rates, and translated material used by state and local agencies to provide services to limited English proficient (LEP) clients.

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Literacy and Health Outcomes

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This publication is a report on a systematic review that consolidated and analyzed the body of literature that has been produced to date regarding the relationship between literacy and health outcomes and the evidence about interventions intended to improve the health of people with low literacy.

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Literacy and Health in America

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This Policy Information Report seeks to further illuminate the relationship between literacy and health using data from large-scale surveys of adult literacy. Included in these assessments were a variety of health-related materials.

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Language Services Resource Guide for Health Care Providers

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This resource guide gathers basic information about providing language services in a health care setting. Information includes interpreter and translator associations and agencies, training programs, assessment tools, and information on the importance of providing language services in health care settings.

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Language Services Action Kit: Interpreter Services in Health Care Settings for People with Limited English Proficiency

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The materials in this toolkit are designed to support advocates and others working to ensure that people with limited English proficiency (LEP) in their state receive appropriate language assistance services in health care settings. The toolkit helps to explain the laws and policies surrounding access to service for LEP patients, and how states pay for Medicaid and SCHIP.

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Language Barriers in Health Care Settings: An Annotated Bibliography of the Research Literature

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The goal of this annotated bibliography produced by The California Endowment is to provide a comprehensive review of the research literature on the prevalence, role and effects of language barriers in health care. The bibliography is intended to provide an empirical basis for future discussions about the need for and impact of language access services in the provision of health care.

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Interpreter's World Tour: An Environmental Scan of Standards of Practice for Interpreters

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This environmental scan was conducted for the National Council on Interpreting in Health Care (NCIHC) to support the development of national standards of practice for interpreters in health care.

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