Language Access

Language Access: Effective communication with individuals who have limited English proficiency and low literacy skills.

This list shows all the website content related to Language Access.

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  • Health Literacy

    Developing health information for low-literacy individuals or communities, especially those where limited English proficiency is a concern.

  • Interpreter Practices and Training

    Standards of practice, codes of ethics, skills assessments, certification, training and other issues related to the practice of interpretation for health, including the effective use of bilingual employees.

  • Language Needs Assessment

    Evaluating the need for interpreter and other language services in organizations and/or communities.

  • Language Services

    How to plan for, implement, manage, and evaluate interpreter or language service programs in organizations.

  • Translation

    Methods for translating and developing written health materials in languages other than English.

In Any Language: Improving the Quality and Availability of Language Services in Hospitals

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This document is the final report of the Speaking Together: National Language Services Network program. It highlights the experiences of 10 participating hospitals and showcases some of the proven practices that were implemented to improve the language services these health care organizations provided.

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Improving Patient-Provider Communication: Joint Commission Standards and Federal Laws

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This video produced by the Joint Commission and the U.S. Department of Health & Human Services (HHS) Office for Civil Rights is designed to help health care organizations determine the best methods of care for meeting the communication needs of diverse patients.

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Improving Care for Individuals with Limited English Proficiency: Facilitators and Barriers to Providing Language Services in California Public Hospitals

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This study was produced in order to better understand the impact of the efforts undertaken by California public hospitals to improve language access to all Californians, and ultimately to identify strategies that engage hospitals in facilitating organizational change to address the provision of language services.

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Improving Communication - Improving Care

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A consensus report by the American Medical Association's Ethical Force Program, Improving Communication - Improving Care explores how health care organizations can ensure effective, patient-centered communication with people from diverse populations. The report guides organizations through the six main areas that make up organization performance in effective patient provider communication.

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Improving Access to Language Services in Health Care: A Look at National and State Efforts

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This brief assesses emerging national efforts in language access services and profiles work in three leading states — California, Minnesota, and New York — to highlight challenges, successes, and implications for future policy and activities related to language services.

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How to Create a Pill Card

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This guide was designed to help users create an easy-to-use "pill card" for patients, parents, or anyone who has a hard time keeping track of their medicines. Step-by-step instructions, sample clip art, and suggestions for design and use will help to customize a reminder card.

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Hospital Language Services: Quality Improvement and Performance Measures

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The purpose of this article is to describe the development of a set of quality measures to assess the quality of spoken language services in U.S. hospitals.

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Hospital Language Services For Patients with Limited English Proficiency: Results From A National Survey

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The Health Research and Educational Trust (HRET) in collaboration with the National Health Law Program (NHeLP), conducted a national survey of hospitals in the United States to seek information about patient language services in hospitals.

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Health Literacy Practices in Primary Care Settings: Examples From the Field

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This report presents findings from a 2005 study in which the Association of Clinicians for the Underserved first did an online survey of health care facilities across the country and then followed it up with visits to five selected sites for staff and patient interviews.

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Health Care Language Services Implementation Guide

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This online guide is designed for health care organizations of all sizes to assist in the evolution of language access services (LAS). The guide lays out the basic steps for implementing LAS, and the process for carrying out each step is explained in detail and supplemented with links to resources and tips on alternative ways to complete the step.

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