Language Access

Language Access: Effective communication with individuals who have limited English proficiency and low literacy skills.

This list shows all the website content related to Language Access.

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  • Health Literacy

    Developing health information for low-literacy individuals or communities, especially those where limited English proficiency is a concern.

  • Interpreter Practices and Training

    Standards of practice, codes of ethics, skills assessments, certification, training and other issues related to the practice of interpretation for health, including the effective use of bilingual employees.

  • Language Needs Assessment

    Evaluating the need for interpreter and other language services in organizations and/or communities.

  • Language Services

    How to plan for, implement, manage, and evaluate interpreter or language service programs in organizations.

  • Translation

    Methods for translating and developing written health materials in languages other than English.

Health Literacy for Public Health Professionals Online Training Program

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The purpose of this online training program is to introduce participants to the fundamentals of health literacy and demonstrate the importance of health literacy within public health practice. The course provides an overview of health literacy, why health literacy matters, and how physicians can apply it to their practice. The course takes 1.5 to 2 hours to complete.

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Exploring Cultural and Linguistic Services in the Nation's Hospitals: A Report of Findings

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This report provides insight into the challenges, activities and perspectives of 60 hospitals across the nation, and a snapshot of the ways that culture and language issues are being addressed in these hospitals. Topic areas include leadership, quality improvement, patient safety, workforce diversity, language services, and community engagement.

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Ethical Force Program: Patient-Centered Communication

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Through their Ethical Force Program, the AMA has produced a Patient-Centered Communication Initiative as a way to address health disparities that arise as a result of communication barriers.

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Educating Physicians on Controversies and Challenges in Health

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This continuing education course developed by the American Medical Association provides physicians with specific public health and preventive medicine strategies to apply in medical practice in order to improve the health of vulnerable populations. New episodes are uploaded on an ongoing basis and old episodes can be found in the Archives section of the website.

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Connecting Worlds: Training for Health Care Interpreters Participant Workbook

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The Connecting Worlds curriculum is an introduction to health care interpreting that combines a variety of teaching methods and materials, including lectures, videos, large group discussions, small group activities, role-plays, research and homework.

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Connecting Worlds: Training for Health Care Interpreters Participant Manual

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This curriculum provides an introduction to health care interpreting that combines a variety of teaching methods and materials, including lectures, videos, large group discussions, small group activities, role-plays, research and homework.

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Clear Communication: An NIH Health Literacy Initiative

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Clear Communication is an NIH initiative focused on improving health literacy by providing information, educational products, research, and lessons learned on health literacy to improve cultural competence.

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Bridging Cultures & Enhancing Care: Approaches to Cultural & Linguistic Competency in Managed Care

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These conference proceedings from the one-day conference “Bridging Cultures & Enhancing Care: Approaches to Cultural & Linguistic Competency in Managed Care" provides an overview of how to enhance the cultural and linguistic competence of managed care organizations and their provider networks.

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Assessing the Nation's Health Literacy: Key Concepts and Findings of the National Assessment of Adult Literacy (NAAL)

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This report describes health literacy results from the landmark 2003 National Assessment of Adult Literacy (NAAL), the nation's most comprehensive measure of adult literacy in more than a decade. This report focuses specifically on how the NAAL relates to health literacy and the link between literacy and health outcomes.

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America's Health Literacy: Why We Need Accessible Health Information

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This brief summarizes key findings and presents some policy implications of the first ever National Assessment of Adult Literacy (NAAL). The 2003 National Assessment of Adult Literacy (NAAL) is a nationally representative assessment of English literacy among American adults age 16 and older.

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