Organizational Assessments and Measurement

Organizational Assessments and Measurement: Measuring and evaluating the cultural and linguistic competence of health care organizations.

This list shows all the website content related to Organizational Assessments and Measurement.

We need your input -- pilot test global standards for culturally competent care!

Blog entry

We are looking for health care organizations that can pilot test a tool to improve the accessibility, utilization and quality of health care for migrants and ethnic minorities.

read more >>

The New Joint Commission Standards for Patient-Centered Communication: Hospitals Remain Unprepared As The Joint Commission Standards Go Into Effect

Resource

This white paper outlines the Joint Commission standards that have been implemented in 2011 as a part of a pilot project.  These standards will require healthcare organizations to provide all patients, regardless of language, patient-centered communication. Beginning no earlier than January 2012 organizations that fail to comply may risk jeopardizing their accreditation.

read more >>

Language Services Performance Measures

Resource

These language services measures were developed by the Speaking Together program at George Washington University. They address screening patients for preferred spoken and written language, interpreter productivity, timeliness of services, and receipt of necessary services. They are part of AHRQ's National Quality Measures Clearinghouse.

read more >>

Communication Climate Assessment Toolkit (C●CAT)

Resource

Effective communication is necessary for every aspect of quality care and is an increasing focus of accreditation and other regulations.

read more >>

Ignatius Bau blogs from DiversityRx 2010

Blog entry

For the first time, we asked conference attendees to submit blog postings about their experience. Our first correspondent was Ignatius Bau, who was also the first recipient of the DiversityRx 2010 National Champion for Health Equity and Quality award.

read more >>

A Toolkit for Serving Diverse Communities

Resource

The Administration on Aging has produced this toolkit that provides guidelines and instructions for providing respectful, inclusive, and sensitive services for the older adults in any diverse community.

read more >>

Psychometric Evaluation of the Cultural Competence Assessment Instrument among Health Care Providers

Resource

In response to deficits in the measurement of cultural competence of providers and limitations of cultural competence assessments, such as their testing of group-specific knowledge, and the fact that many are designed for only one health care discipline, this research paper examines a specific assessment tool, the Cultural Competence Assessment (CCA) - an assessment tool designed for use in hos

read more >>

Evaluating Mental Health Services for Non-English Speaking Background Communities

Resource

This report documents a project, funded under the National Mental Health Strategy in Australia, aimed to consider the main barriers which people of non-English speaking background experience when they need public mental health services. The project explored both these barriers, and service responses to them in the Australian context, and in the academic literature.

read more >>
Syndicate content

Find Resources