Organizational Assessments and Measurement

Organizational Assessments and Measurement: Measuring and evaluating the cultural and linguistic competence of health care organizations.

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Consumer Assessment of Healthcare Providers and Systems (CAHPS)

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The Consumer Assessment of Healthcare Providers and Systems (CAHPS) program out of AHRQ was developed to assess patients' and consumers' experiences within the health care system. Through the use of surveys in both ambulatory care systems and facilities such as hospitals and nursing homes, CAHPS provides usable, relevant information on quality of care.

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National Study of Culturally and Linguistically Appropriate Services in Managed Care Organizations (CLAS in MCOs Study): Final Report

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The intent of this study was to examine the nature and extent of the CLAS standards in managed care organizations (MCOs) across the country and highlight promising CLAS practices implemented by these organizations.

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Cultural Competency: Measurement as a Strategy for Moving Knowledge into Practice in State Mental Health Systems

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This report outlines the rationale for implementing cultural competence, the approaches to implementation, including the measurement of cultural competence as a strategy, and steps that a state mental health commissioner/director can take to move the cultural competence agenda from research into practice.

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Cultural Competency Assessment Scale

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This self-assessment tool is designed to suggest ways in which an agency can become culturally competent in order to better serve its clients. The scale is applicable to an agency delivering behavioral health care in an outpatient treatment environment.

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Cultural Competence in Health Care: Emerging Frameworks and Practical Approaches

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To provide a framework for discussion and examples of practical approaches to cultural competence, this report evaluates current definitions of cultural competence, identifies models of culturally competent care, and provides recommendations for implementing culturally competent interventions to improve the quality of health care.

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Cultural Competence Assessment - Primary Care (CCA-PC)

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This assessment, designed for use in primary care organizations, is a tool for assessing a physician's cultural sensitivity from the perspective of pediatric patients and their families. The assessment is designed to be administered to the parents of pediatric patients.

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Conducting a Cultural Competence Self-Assessment

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This toolkit provides organizations wishing to conduct an audit of their cultural competence with a self-assessment tool. The toolkit draws staff in from every level of the organization and includes an organizational questionnaire as well as interview questions designed to explore further issues that the initial questionnaire brings to light.

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Comprehensive Framework and Preferred Practices for Measuring and Reporting Cultural Competency

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This report aims to promote culturally competent care, to reduce disparities, and to make care more patient centered. It does so by endorsing a comprehensive framework for measuring and reporting cultural competency. It also endorses a set of 45 preferred practices to provide culturally competent care. The framework is intended for all healthcare organizations.

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Cultural Competency: An Organizational Strategy for High-Performing Delivery Systems

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The issue brief identifies guiding principles for culturally competent care and argues that an emphasis on cultural competency will aid health systems in offering care that is more patient-centered, equitable, and of a higher quality.

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Checklist to Facilitate the Development of Culturally and Linguistically Competent Primary Health Care Policies and Structures

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The following checklist is targeted to individuals who have a role in the shaping of health care policy at the Federal, state, local and program levels. The goal of this checklist is to facilitate policy making that supports culturally and linguistically competent primary health care services.

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