Organizational Assessments and Measurement

Organizational Assessments and Measurement: Measuring and evaluating the cultural and linguistic competence of health care organizations.

This list shows all the website content related to Organizational Assessments and Measurement.

Assessing the Impact of Cultural Competency Training Using Participatory Quality Improvement Methods

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The primary aim of this Aetna Foundation-funded study was to assess whether integrating a cultural competency training program into ongoing quality improvement activities at two large urban family practices affiliated with a medical school would result in: improved physician knowledge, skills, attitudes, and comfort levels relating to the care of patients from diverse backgrounds; and increased

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Planning Culturally and Linguistically Appropriate Services: A Guide for Managed Care Plans

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This online guide provides an overview of cultural and linguistic competence in health care from the perspective of Managed Care Organizations.

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Improving Patient Satisfaction Surveys to Assess Cultural Competence in Health Care

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This report presents the results of interviews with key informants regarding the strengths and weaknesses of patient satisfaction surveys as a method for evaluating cultural and linguistic competence.

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Employee Language Skills Self-Assessment Tool

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This self-assessment tool was designed to assist health care organizations in identifying already existing language skills and resources within their health care organization setting. This simple tool provides a basic idea of the bilingual capabilities of staff and the information collected may be used as a first step to improve communication with a diverse patient base.

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Culture Care Connection CLAS Assessment

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This web-based tool allows an individual to take a survey that will assess their organization's adherence to the Culturally and Linguistically Appropriate Services (CLAS) Standards.

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Cultural Competency Organizational Self Assessment (OSA) Question Bank

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This question bank was developed based on the CLAS standards and is intended to be used as a self-assessment tool. The questions are organized into six modular topics: Client and Community Input, Diverse and Culturally Competent Staff, Evaluation and Data Management, Language and Interpreter Services, Organizational Policies and Procedures, and Client and Provider Relations.

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Cultural Competence Health Practitioner Assessment (CCHPA)

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Though originally designed to support the Bureau of Primary Health Care (BPHC) and its funded programs to enhance the delivery of high quality services to culturally and linguistically diverse individuals and underserved communities, this web-based assessment tool is useful for any health care practitioner or organization wishing to assess the cultural and linguistic competence of its practitio

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Cultural Competency and Quality of Care: Obtaining the Patient's Perspective

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This report examines culturally competent care from the patient's perspective, explores methods for assessing culturally competent care, and identifies areas for further research.

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Cultural Competence Assessment Tool (CCAT)

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The Cultural Competence Assessment Tool offers health care organizations a framework for assessing the delivery of culturally and linguistically appropriate services. It presents a guide for implementing an internal review of policies, procedures, practices, staffing, and systems.

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Cultural and Linguistic Competence Policy Assessment (CLCPA)

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This cultural competence assessment tool is designed to examine organizational cultural and linguistic competence within four dimensions: values, policy, structure, and practice.

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