Organizational Plans Policies and Management Strategies

Organizational Plans Policies and Management Strategies: Integrating cultural and linguistic competence into health care organization plans, policies, and management strategies.

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Multicultural Organizational Development in Nonprofit Organizations

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What does it take to integrate cultural competence into the day-to-day operations of a community-based nonprofit organization? Once the work is started, how do you move it to the next level and sustain an ongoing process?

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Development and Evaluation of a Cultural Consultation Service in Mental Health

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This project involved the development and evaluation of cultural consultation as a specialized service in mental health in Canada. The principle objective of the service was to improve the accessibility and cultural appropriateness of mental health services for the multicultural population of Montreal, including immigrants, refugees, and ethnocultural groups, as well as Aboriginal peoples.

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A Toolkit for Serving Diverse Communities

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The Administration on Aging has produced this toolkit that provides guidelines and instructions for providing respectful, inclusive, and sensitive services for the older adults in any diverse community.

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Cultural Elements in Community Defined Evidence-Based Mental Health Programs

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This report outlines the results of a research project intended to document the cultural features of three well-established mental health programs developed by community members, or adapted by providers, to work for the cultural groups they serve.

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Cultural Competency in Health: A Guide for Policy, Partnerships and Participation

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The National Health and Medical Research Council (NHMRC) has developed this guide to help policy makers and managers with culturally competent policy and planning at all levels of the health system.

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Better Communication, Better Care: Provider Tools to Care for Diverse Populations

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The materials in this tool kit are intended to provide health care professionals with the resources to address the very specific operational needs that often arise in a busy practice because of the changing service requirements and legal mandates.

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Advancing Health Equity Resource Database

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This online resource database developed by the Center for the Health Professions at the University of California, San Francisco provides users with resources focused on eliminating disparities in health care.  Resources in the database include online trainings, assessment tools, guides, surveys and reports.  To find important tools and resources related to advancing health equity, vis

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Reducing Racial and Ethnic Disparities: Quality Improvement in Medicaid Managed Care Toolkit

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This toolkit details the experiences of a collaborative workgroup of Medicaid managed care organizations (MCOs), Improving Health Care Quality for Racially and Ethnically Diverse Populations directed by CHCS and funded by the Robert Wood Johnson Foundation (RWJF) and The Commonwealth Fund.

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CLAS A-Z: A Practical Guide for Implementing the National Standards for Culturally and Linguistically Appropriate Services (CLAS) in Health Care

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The Office of Minority Health (OMH) has supported the preparation of this step-by-step guide to assist health care organizations in creating a health care environment that meets the very real needs and expectations of an increasingly diverse patient/consumer population.

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