Organizational Plans Policies and Management Strategies

Organizational Plans Policies and Management Strategies: Integrating cultural and linguistic competence into health care organization plans, policies, and management strategies.

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Assuring Healthcare Quality: A Healthcare Equity Blueprint

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The Healthcare Equity Blueprint offers strategies and practices that can be tailored to the individual hospital to address equity in providing quality care. The Blueprint is a starting point for designing and implementing interventions to address racial and ethnic disparities in health care, including providing care in a culturally and linguistically appropriate manner.

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Tools to Address Disparities in Health: Communications Resources to Close the Gap

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This publication is a compendium of resources for health insurance plans, physicians, and health care organizations. It highlights tools, websites, and steps on how to incorporate culturally and linguistically appropriate messages into everyday communications with consumers.

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Straight Talk: Model Hospital Policies and Procedures on Language Access

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This report presents new and innovative operational procedures that hospitals around the country can implement to streamline hospital systems and processes for patients with limited English proficiency (LEP). While the study, review and creation of these Model Policies and Procedures was based primarily on California public hospitals, this Model is applicable and adaptable to the entire U.S.

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Patient Centeredness, Cultural Competence, and Healthcare Quality

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The purpose of this paper is to present and compare the ideals of patient centeredness and cultural competence, to define their similarities and differences, and to discuss their implications for improving healthcare quality at the interpersonal and health system levels.

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Language Access: Understanding the Barriers and Challenges in Primary Care Settings

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This report offers a glimpse into the language challenges identified by safety net providers in primary health care clinics and the strategies they employ to meet the care needs of limited English proficieny (LEP) patients.

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Cultural Competence in Health Care: Emerging Frameworks and Practical Approaches

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To provide a framework for discussion and examples of practical approaches to cultural competence, this report evaluates current definitions of cultural competence, identifies models of culturally competent care, and provides recommendations for implementing culturally competent interventions to improve the quality of health care.

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Comprehensive Framework and Preferred Practices for Measuring and Reporting Cultural Competency

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This report aims to promote culturally competent care, to reduce disparities, and to make care more patient centered. It does so by endorsing a comprehensive framework for measuring and reporting cultural competency. It also endorses a set of 45 preferred practices to provide culturally competent care. The framework is intended for all healthcare organizations.

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Cultural Competency: An Organizational Strategy for High-Performing Delivery Systems

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The issue brief identifies guiding principles for culturally competent care and argues that an emphasis on cultural competency will aid health systems in offering care that is more patient-centered, equitable, and of a higher quality.

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Build the Field and They Will Come: Multicultural Organizational Development for Mental Health Agencies

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This toolkit is designed to help community based organizations increase the cultural competency of their mental health services. The handbook walks organizations through what organizational cultural competence is, what individual cultural competence is, and how to effectively change an organization's culture and structure to include cultural competence.

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Strategies for Leadership: A Diversity and Cultural Proficiency Assessment Tool for Leaders

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This tool is a guide designed for hospital and health care leaders in order to assess where their organization is in the process of providing culturally proficient and sensitive health care to all patients. The publication includes a checklist, action steps, case studies and a bibliography.

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