Patient Demographic Data

Patient Demographic Data: Collecting and using race, ethnicity, and language data to plan, improve, and evaluate health services and to reduce health disparities.

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Tools to Address Disparities in Health: Data as Building Blocks for Change, A Data Collection Toolkit for Health Insurance Plans/Health Care Organizations

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Data as Building Blocks for Change supplies health insurance plans and health care organizations with the building blocks to begin collecting data on patient race, ethnicity and language data. The toolkit aims to expand the general knowledge about the issues surrounding data collection and its potential impact for identifying disparities and measuring quality improvement.

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Reducing Racial and Ethnic Disparities: Quality Improvement in Medicaid Managed Care Toolkit

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This toolkit details the experiences of a collaborative workgroup of Medicaid managed care organizations (MCOs), Improving Health Care Quality for Racially and Ethnically Diverse Populations directed by CHCS and funded by the Robert Wood Johnson Foundation (RWJF) and The Commonwealth Fund.

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Race, Ethnicity, and Language of Patients: Hospital Practices Regarding Collection of Information to Address Disparities in Health Care

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The NPHHI surveys offer insights into data collection practices at U.S. hospitals and provides important lessons to hospital leadership, clinicians, researchers, and policymakers about the potential to develop more systematic mechanisms to understand and address health disparities by utilizing the data collected from patients.

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Giving Voices to the Voiceless: Language Barriers & Health Access Issues of Black Immigrants of African Descent

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This report was conceived by the Summit Health Institute for Research and Education (SHIRE) as an initial step toward identifying language and cultural issues that impede access to health care among immigrants of African descent in California. Thus, the report includes a cursory examination of Title VI, an overview of U.S.

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Consumer Assessment of Healthcare Providers and Systems (CAHPS)

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The Consumer Assessment of Healthcare Providers and Systems (CAHPS) program out of AHRQ was developed to assess patients' and consumers' experiences within the health care system. Through the use of surveys in both ambulatory care systems and facilities such as hospitals and nursing homes, CAHPS provides usable, relevant information on quality of care.

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Assuring Healthcare Quality: A Healthcare Equity Blueprint

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The Healthcare Equity Blueprint offers strategies and practices that can be tailored to the individual hospital to address equity in providing quality care. The Blueprint is a starting point for designing and implementing interventions to address racial and ethnic disparities in health care, including providing care in a culturally and linguistically appropriate manner.

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Tools to Address Disparities in Health: Communications Resources to Close the Gap

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This publication is a compendium of resources for health insurance plans, physicians, and health care organizations. It highlights tools, websites, and steps on how to incorporate culturally and linguistically appropriate messages into everyday communications with consumers.

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Improving Patient Race, Ethnicity and Primary Language Data Collection: Online Course for Healthcare Registrars

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This inexpensive online course developed for New Jersey hospitals is designed to provide ongoing training for registration staff on standardized protocols for collecting race, ethnicity and primary language data during patient registration.

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HRET Disparities Toolkit Staff Training Presentation: Nuts and Bolts of Collecting Race, Ethnicity, and Primary Language Information From Patients

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This PowerPoint presentation was developed by HRET to aid in the use of their Disparities Toolkit that helps healthcare organizations collect patient race, ethnicity and language data. The presentation can be individually tailored for use at any hospital or other health care organization and should be used to train staff on how to accurately and consistently collect patient data.

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Expecting Success Toolkit

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Ten hospitals with racially and ethnically diverse patient populations participated in Expecting Success: Excellence in Cardiac Care, a program of the Robert Wood Johnson Foundation aimed at improving quality of cardiac care while reducing racial, ethnic and language disparities. All 10 hospitals improved the quality of care being provided to their heart failure and heart attack patients.

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