Quality Improvement

Quality Improvement: Linking cultural and linguistic competence practices to organizational quality initiatives.

This list shows all the website content related to Quality Improvement.

Innovative Practices in Multicultural Health Care

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Every year the NCQA holds a "Recognizing Innovation in Multicultural Health Care Award" program to honor health plans that have implemented innovative initiatives to improve the provision of culturally and linguistically appropriate services and reduce health care disparities.

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Indicators of Cultural Competence in Health Care Delivery Organizations: An Organizational Cultural Competence Assessment Profile

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The Assessment Profile is an organizing framework and set of indicators to be used as a tool for examining and documenting cultural competence within health care organizations and is most pertinent for organizations that are community-oriented.

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In Any Language: Improving the Quality and Availability of Language Services in Hospitals

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This document is the final report of the Speaking Together: National Language Services Network program. It highlights the experiences of 10 participating hospitals and showcases some of the proven practices that were implemented to improve the language services these health care organizations provided.

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Hospital Language Services: Quality Improvement and Performance Measures

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The purpose of this article is to describe the development of a set of quality measures to assess the quality of spoken language services in U.S. hospitals.

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Exploring Cultural and Linguistic Services in the Nation's Hospitals: A Report of Findings

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This report provides insight into the challenges, activities and perspectives of 60 hospitals across the nation, and a snapshot of the ways that culture and language issues are being addressed in these hospitals. Topic areas include leadership, quality improvement, patient safety, workforce diversity, language services, and community engagement.

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Equity Measures and Systems Reform as Tools for Reducing Racial and Ethnic Disparities in Health Care

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This report provides a template for developing new administrative policies to mandate Quality Assessment and Performance Improvement (QAIP) initiatives to measure equity in health care. Additionally, the report recommends using financial incentives to encourage the adoption of QAIP as a way to address racial and ethnic disparities.

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Developing a Self-Assessment Tool for Culturally and Linguistically Appropriate Services in Local Public Health Agencies: Final Report

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This report presents the results of an Office of Minority Health (OMH) project to construct an organizational self-assessment tool for Local Public Health Agencies (LPHAs) that offers sound measures of culturally and linguistically appropriate services (CLAS).

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Assessing the Impact of Cultural Competency Training Using Participatory Quality Improvement Methods

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The primary aim of this Aetna Foundation-funded study was to assess whether integrating a cultural competency training program into ongoing quality improvement activities at two large urban family practices affiliated with a medical school would result in: improved physician knowledge, skills, attitudes, and comfort levels relating to the care of patients from diverse backgrounds; and increased

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Multicultural Health Care: A Quality Improvement Guide

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This website serves as a resource for organizations wanting to undertake quality improvement initiatives to improve culturally and linguistically appropriate services and to reduce disparities in care.

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