Organizational Cultural Competence

Organizational Cultural Competence: Improving the cultural and linguistic capacity of a health care organization.

This list shows all the website content related to Organizational Cultural Competence.

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  • Community Engagement

    Working with patients, families, and community representatives to design, implement, and evaluate health care services.

  • Leadership Development

    Educating managers, boards of directors, and other institutional leaders about the value of cultural and linguistic competence practices and encouraging them to support those practices. Developing leadership qualities in individuals and organizations in the cultural competence field.

  • Organizational Assessments and Measurement

    Measuring and evaluating the cultural and linguistic competence of health care organizations.

  • Organizational Plans Policies and Management Strategies

    Integrating cultural and linguistic competence into health care organization plans, policies, and management strategies.

  • Patient Demographic Data

    Collecting and using race, ethnicity, and language data to plan, improve, and evaluate health services and to reduce health disparities.

  • Quality Improvement

    Linking cultural and linguistic competence practices to organizational quality initiatives.

  • Workforce Diversity

    Training and recruiting to increase the diversity of health care organization staff and manage issues that arise in a multicultural work environment.

Cultural Competence Assessment Tool (CCAT)


The Cultural Competence Assessment Tool offers health care organizations a framework for assessing the delivery of culturally and linguistically appropriate services. It presents a guide for implementing an internal review of policies, procedures, practices, staffing, and systems.


Cultural and Linguistic Competence Policy Assessment (CLCPA)


This cultural competence assessment tool is designed to examine organizational cultural and linguistic competence within four dimensions: values, policy, structure, and practice.


Creating Equity Reports: A Guide for Hospitals


This publication is desgined as a guide for hospitals planning to prepare equity reports. Equity reports identify ethnic and racial disparities in organizations and suggest ways to reduce them. The guide includes information on how to collect patient data and train staff, what quality measures should be included, and how to develop strategies based on findings.


COA360 - Cultural Competency Organizational Assessment


The COA360° is a multidimensional cultural competency tool that evaluates the readiness of a healthcare organization, or unit within an organization, to meet the needs of a rapidly diversifying U.S. population.


Checklist to Facilitate the Development of Linguistic Competence within Primary Health Care Organizations


The following checklist is designed to assist primary health care organizations in developing policies, structures, practices and procedures that support cultural and linguistic competence. It asks guides organizations through a list of organizational components that are necessary to support cultural and linguistic competence.


American Community Survey and Census Data on the Foreign Born by State


This interactive map provides national and state-by-state data on immigrant populations from the national Census, the American Community Surveys (ACS), and the National Assessment of Adult Literacy (NAAL). After choosing a state and selecting "Language and Education," users can find literacy statistics about immigrant and native-born populations.


Adult Literacy Estimates


This web-based tool helps users determine adult literacy levels by state, county, county subdivision, congressional district and city or town. Additional information includes education level, English proficiency, occupation, race/ethnicity, and number of immigrants by percentage.

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