Organizational Cultural Competence

Organizational Cultural Competence: Improving the cultural and linguistic capacity of a health care organization.

This list shows all the website content related to Organizational Cultural Competence.

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  • Community Engagement

    Working with patients, families, and community representatives to design, implement, and evaluate health care services.

  • Leadership Development

    Educating managers, boards of directors, and other institutional leaders about the value of cultural and linguistic competence practices and encouraging them to support those practices. Developing leadership qualities in individuals and organizations in the cultural competence field.

  • Organizational Assessments and Measurement

    Measuring and evaluating the cultural and linguistic competence of health care organizations.

  • Organizational Plans Policies and Management Strategies

    Integrating cultural and linguistic competence into health care organization plans, policies, and management strategies.

  • Patient Demographic Data

    Collecting and using race, ethnicity, and language data to plan, improve, and evaluate health services and to reduce health disparities.

  • Quality Improvement

    Linking cultural and linguistic competence practices to organizational quality initiatives.

  • Workforce Diversity

    Training and recruiting to increase the diversity of health care organization staff and manage issues that arise in a multicultural work environment.

Diversity Training v. Cultural Competency Training

Blog entry

We get some great discussions on our CLAS-talk email discussion list and occasionally we share them here. They have been edited for brevity and clarity.

Questions

What are the differences between diversity training and education in cultural competency? How are these terms used and why does it matter?

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Language Services Performance Measures

Resource

These language services measures were developed by the Speaking Together program at George Washington University. They address screening patients for preferred spoken and written language, interpreter productivity, timeliness of services, and receipt of necessary services. They are part of AHRQ's National Quality Measures Clearinghouse.

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LanguageMate

Organizational Profile

Our transdisciplinary team develops tools that address challenges throughout the care delivery continuum, including patient-provider communication, workflow management, and outreach to vulnerable populations. A significant section of the healthcare workforce is involved in communication with patients and the public on a daily basis.

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UPAC-Elder Multicultural Access and Support Services Program

Organizational Profile

UPAC Elder Multicultural Access and Support Services (EMASS) Program is using a promotora model to reach out to unserved and underserved senior population (60 and older) from Latino, Filipino, African American and Somali (African Refugees) communities in the North, Central, and South Regions of San Diego County.  This Program is funded by the County of San Diego - Behavioral Health Service

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Ethical Force Program®

Organizational Profile

The American Medical Association's Ethical Force Program® has embraced the challenge of developing health care system-wide performance measures for ethics.

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Communication Climate Assessment Toolkit (C●CAT)

Resource

Effective communication is necessary for every aspect of quality care and is an increasing focus of accreditation and other regulations.

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Cultural Friction Among Staff

Blog entry

Question

I have heard of a situation where there is some difficulty brewing (friction, lack of unity, etc.) among interpreters related to each others cultures.  Can anyone can share ideas, resources, or experiences concerning intraorganizational cultural understanding, competency, and awareness?

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Ignatius Bau blogs from DiversityRx 2010

Blog entry

For the first time, we asked conference attendees to submit blog postings about their experience. Our first correspondent was Ignatius Bau, who was also the first recipient of the DiversityRx 2010 National Champion for Health Equity and Quality award.

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Mexican Indigenous Languages

Blog entry

We get some great questions and responses in our CLAStalk email discussion list and occasionally we share them here with the permission of the authors. These have been edited for brevity, privacy, and clarity.

 

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