Organizational Cultural Competence

Organizational Cultural Competence: Improving the cultural and linguistic capacity of a health care organization.

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  • Community Engagement

    Working with patients, families, and community representatives to design, implement, and evaluate health care services.

  • Leadership Development

    Educating managers, boards of directors, and other institutional leaders about the value of cultural and linguistic competence practices and encouraging them to support those practices. Developing leadership qualities in individuals and organizations in the cultural competence field.

  • Organizational Assessments and Measurement

    Measuring and evaluating the cultural and linguistic competence of health care organizations.

  • Organizational Plans Policies and Management Strategies

    Integrating cultural and linguistic competence into health care organization plans, policies, and management strategies.

  • Patient Demographic Data

    Collecting and using race, ethnicity, and language data to plan, improve, and evaluate health services and to reduce health disparities.

  • Quality Improvement

    Linking cultural and linguistic competence practices to organizational quality initiatives.

  • Workforce Diversity

    Training and recruiting to increase the diversity of health care organization staff and manage issues that arise in a multicultural work environment.

Cultural Elements in Community Defined Evidence-Based Mental Health Programs

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This report outlines the results of a research project intended to document the cultural features of three well-established mental health programs developed by community members, or adapted by providers, to work for the cultural groups they serve.

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Cultural Competency Methodological and Data Strategies to Assess the Quality of Services in Mental Health Systems of Care

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In an effort to address concerns that the services offered by behavioral healthcare organizations may not be responsive to the special needs of multicultural populations, a two phase project was undertaken with funding from the Substance Abuse and Mental Health Services Administration (SAMHSA) to recommend and benchmark performance measures that could be used to make specific these concerns and

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Cultural Competence Self-Assessment Questionnaire (CCSAQ)

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The CCSAQ is an assessment tool designed for use in child and adolescent mental health systems to help organizations 1) assess their ability to deliver culturally and linguistically appropriate services, 2) identify cross-cultural strengths already present in the organization, and 3) guide leadership towards training interventions to improve cultural competence.

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Who, When, and How: The Current State of Race, Ethnicity, and Primary Language Data Collection in Hospitals

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Because the methods for collecting race, ethnicity and primary language data are disparate and, for the most part, incompatible across organizations and institutions in the health care sector the authors of this report conducted site visits to hospitals to provide a nationwide snapshot of current practices in race, ethnicity, and primary language data collection.

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Tailoring Initiatives to Meet the Needs of Diverse Populations: A Self-Assessment Tool

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This self-assessment tool is provided in Chapter 8 of One Size Does Not Fit All: Meeting the Health Care Needs of Diverse Populations to help organizations evaluate the way they currently provide care and services to diverse patient populations.

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Quality Health Services for Hispanics: The Cultural Competency Component

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This online book is designed to help health care professionals better understand and more effectively respond to the growing needs of the over 30 million Hispanics in the United States. It is designed facilitate greater access to, and utilization of, health and human services for this patient population, as well as provide useful suggestions on improving one-to-one provider-patient interactions.

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National Resource Center on Advancing Emergency Preparedness for Culturally Diverse Communities Resource Database

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The National Resource Center database of resources provides a catalog of annotated and cross-referenced resources, programs and projects in a range of topics, languages, and communities. It also includes translated materials cataloged by multiple languages and cultural communities.

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Linguistically Appropriate Access and Services: An Evaluation and Review for Healthcare Organizations

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The goal of this paper is to offer a process by which a health care organization can evaluate its existing structure and capacity for providing linguistically and culturally appropriate care and accessibility at all levels. This initial evaluation will help identify actions needed to improve quality of care, clinical outcomes, service delivery, cost containment, and regulatory compliance.

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Growing Your Capacity to Engage Diverse Communities by Working with Community Liaisons and Cultural Brokers

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This resource focuses on how organizations providing services to families of children with special needs and/or disabilities can build relationships with community liaisons and cultural brokers. The guide provides an overview of what cultural brokers are, outlines how to find a cultural broker, the steps needed to form effective collaboration with cultural brokers, and list of further resources.

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Race, Ethnicity, and Language Data: Standardization for Health Care Quality Improvement

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In response to the importance of the collection of data on race, ethnicity, and English-language proficiency, the Institute of Medicine (IOM) formed the Subcommittee on Standardized Collection of Race/Ethnicity Data for Healthcare Quality Improvement.  A lack of standardization of race, ethnicity, and language categories has been raised as one obstacle to achieving more widespread col

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