Organizational Cultural Competence

Organizational Cultural Competence: Improving the cultural and linguistic capacity of a health care organization.

This list shows all the website content related to Organizational Cultural Competence.

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  • Community Engagement

    Working with patients, families, and community representatives to design, implement, and evaluate health care services.

  • Leadership Development

    Educating managers, boards of directors, and other institutional leaders about the value of cultural and linguistic competence practices and encouraging them to support those practices. Developing leadership qualities in individuals and organizations in the cultural competence field.

  • Organizational Assessments and Measurement

    Measuring and evaluating the cultural and linguistic competence of health care organizations.

  • Organizational Plans Policies and Management Strategies

    Integrating cultural and linguistic competence into health care organization plans, policies, and management strategies.

  • Patient Demographic Data

    Collecting and using race, ethnicity, and language data to plan, improve, and evaluate health services and to reduce health disparities.

  • Quality Improvement

    Linking cultural and linguistic competence practices to organizational quality initiatives.

  • Workforce Diversity

    Training and recruiting to increase the diversity of health care organization staff and manage issues that arise in a multicultural work environment.

Data Collection Survey Templates

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These two survey templates were developed by the Boston Public Health Commission to aid hospitals, health centers, and community organizations in collecting information by race, ethnicity, preferred language, and highest level of education from their patients. There are two toolkit templates.

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Cultural Competency in Health: A Guide for Policy, Partnerships and Participation

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The National Health and Medical Research Council (NHMRC) has developed this guide to help policy makers and managers with culturally competent policy and planning at all levels of the health system.

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Better Communication, Better Care: Provider Tools to Care for Diverse Populations

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The materials in this tool kit are intended to provide health care professionals with the resources to address the very specific operational needs that often arise in a busy practice because of the changing service requirements and legal mandates.

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Cultures in the Clinic

Organizational Profile

Cultures in the Clinic has expertise in cultural medicine, cultural epidemiology, culture as it affects the practice of clinical medicine, clinic operations.

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Advancing Health Equity Resource Database

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This online resource database developed by the Center for the Health Professions at the University of California, San Francisco provides users with resources focused on eliminating disparities in health care.  Resources in the database include online trainings, assessment tools, guides, surveys and reports.  To find important tools and resources related to advancing health equity, vis

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Promoting Cultural and Linguistic Competency: Self-Assessment Checklist for Personnel Providing Behavioral Health Services and Supports to Children, Youth and their Families

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This checklist is intended to heighten the awareness and sensitivity of personnel to the importance of cultural diversity and cultural competence in human service settings. It provides concrete examples of the kinds of values and practices that foster such an environment. There is no answer key with correct responses.

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Promoting Cultural and Linguistic Competency: Self-Assessment Checklist for Personnel Providing Services and Support In Early Intervention and Early Childhood Settings

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This checklist is intended to heighten the awareness and sensitivity of personnel to the importance of cultural diversity, cultural competence and linguistic competence in early childhood settings. It provides concrete examples of the kinds of practices that foster such an environment. There is no answer key with correct responses.

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Promoting Cultural and Linguistic Competency: Self-Assessment Checklist for Personnel Providing Primary Health Care Services

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This checklist is intended to heighten the awareness and sensitivity of personnel to the importance of cultural and linguistic cultural competence in health, mental health and human service settings. It provides concrete examples of the kinds of beliefs, attitudes, values and practices which foster cultural and linguistic competence at the individual or practitioner level.

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Tools to Address Disparities in Health: Data as Building Blocks for Change, A Data Collection Toolkit for Health Insurance Plans/Health Care Organizations

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Data as Building Blocks for Change supplies health insurance plans and health care organizations with the building blocks to begin collecting data on patient race, ethnicity and language data. The toolkit aims to expand the general knowledge about the issues surrounding data collection and its potential impact for identifying disparities and measuring quality improvement.

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Reducing Racial and Ethnic Disparities: Quality Improvement in Medicaid Managed Care Toolkit

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This toolkit details the experiences of a collaborative workgroup of Medicaid managed care organizations (MCOs), Improving Health Care Quality for Racially and Ethnically Diverse Populations directed by CHCS and funded by the Robert Wood Johnson Foundation (RWJF) and The Commonwealth Fund.

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