Organizational Cultural Competence

Organizational Cultural Competence: Improving the cultural and linguistic capacity of a health care organization.

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  • Community Engagement

    Working with patients, families, and community representatives to design, implement, and evaluate health care services.

  • Leadership Development

    Educating managers, boards of directors, and other institutional leaders about the value of cultural and linguistic competence practices and encouraging them to support those practices. Developing leadership qualities in individuals and organizations in the cultural competence field.

  • Organizational Assessments and Measurement

    Measuring and evaluating the cultural and linguistic competence of health care organizations.

  • Organizational Plans Policies and Management Strategies

    Integrating cultural and linguistic competence into health care organization plans, policies, and management strategies.

  • Patient Demographic Data

    Collecting and using race, ethnicity, and language data to plan, improve, and evaluate health services and to reduce health disparities.

  • Quality Improvement

    Linking cultural and linguistic competence practices to organizational quality initiatives.

  • Workforce Diversity

    Training and recruiting to increase the diversity of health care organization staff and manage issues that arise in a multicultural work environment.

Race, Ethnicity, and Language of Patients: Hospital Practices Regarding Collection of Information to Address Disparities in Health Care

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The NPHHI surveys offer insights into data collection practices at U.S. hospitals and provides important lessons to hospital leadership, clinicians, researchers, and policymakers about the potential to develop more systematic mechanisms to understand and address health disparities by utilizing the data collected from patients.

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National Public Health Performance Standards Program

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The NPHPSP is a National Partnership initiative that has developed National Public Health Performance Standards for state and local public health systems and for public health governing bodies. This website includes three assessment tools that organizations can utilize for quality improvement in health care organizations with a focus on public health.

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Giving Voices to the Voiceless: Language Barriers & Health Access Issues of Black Immigrants of African Descent

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This report was conceived by the Summit Health Institute for Research and Education (SHIRE) as an initial step toward identifying language and cultural issues that impede access to health care among immigrants of African descent in California. Thus, the report includes a cursory examination of Title VI, an overview of U.S.

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Consumer Assessment of Healthcare Providers and Systems (CAHPS)

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The Consumer Assessment of Healthcare Providers and Systems (CAHPS) program out of AHRQ was developed to assess patients' and consumers' experiences within the health care system. Through the use of surveys in both ambulatory care systems and facilities such as hospitals and nursing homes, CAHPS provides usable, relevant information on quality of care.

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CLAS A-Z: A Practical Guide for Implementing the National Standards for Culturally and Linguistically Appropriate Services (CLAS) in Health Care

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The Office of Minority Health (OMH) has supported the preparation of this step-by-step guide to assist health care organizations in creating a health care environment that meets the very real needs and expectations of an increasingly diverse patient/consumer population.

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Assuring Healthcare Quality: A Healthcare Equity Blueprint

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The Healthcare Equity Blueprint offers strategies and practices that can be tailored to the individual hospital to address equity in providing quality care. The Blueprint is a starting point for designing and implementing interventions to address racial and ethnic disparities in health care, including providing care in a culturally and linguistically appropriate manner.

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Tools to Address Disparities in Health: Communications Resources to Close the Gap

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This publication is a compendium of resources for health insurance plans, physicians, and health care organizations. It highlights tools, websites, and steps on how to incorporate culturally and linguistically appropriate messages into everyday communications with consumers.

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Straight Talk: Model Hospital Policies and Procedures on Language Access

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This report presents new and innovative operational procedures that hospitals around the country can implement to streamline hospital systems and processes for patients with limited English proficiency (LEP). While the study, review and creation of these Model Policies and Procedures was based primarily on California public hospitals, this Model is applicable and adaptable to the entire U.S.

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Patient Centeredness, Cultural Competence, and Healthcare Quality

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The purpose of this paper is to present and compare the ideals of patient centeredness and cultural competence, to define their similarities and differences, and to discuss their implications for improving healthcare quality at the interpersonal and health system levels.

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National Study of Culturally and Linguistically Appropriate Services in Managed Care Organizations (CLAS in MCOs Study): Final Report

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The intent of this study was to examine the nature and extent of the CLAS standards in managed care organizations (MCOs) across the country and highlight promising CLAS practices implemented by these organizations.

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