Organizational Cultural Competence

Organizational Cultural Competence: Improving the cultural and linguistic capacity of a health care organization.

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  • Community Engagement

    Working with patients, families, and community representatives to design, implement, and evaluate health care services.

  • Leadership Development

    Educating managers, boards of directors, and other institutional leaders about the value of cultural and linguistic competence practices and encouraging them to support those practices. Developing leadership qualities in individuals and organizations in the cultural competence field.

  • Organizational Assessments and Measurement

    Measuring and evaluating the cultural and linguistic competence of health care organizations.

  • Organizational Plans Policies and Management Strategies

    Integrating cultural and linguistic competence into health care organization plans, policies, and management strategies.

  • Patient Demographic Data

    Collecting and using race, ethnicity, and language data to plan, improve, and evaluate health services and to reduce health disparities.

  • Quality Improvement

    Linking cultural and linguistic competence practices to organizational quality initiatives.

  • Workforce Diversity

    Training and recruiting to increase the diversity of health care organization staff and manage issues that arise in a multicultural work environment.

Comprehensive Framework and Preferred Practices for Measuring and Reporting Cultural Competency

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This report aims to promote culturally competent care, to reduce disparities, and to make care more patient centered. It does so by endorsing a comprehensive framework for measuring and reporting cultural competency. It also endorses a set of 45 preferred practices to provide culturally competent care. The framework is intended for all healthcare organizations.

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Cultural Competency: An Organizational Strategy for High-Performing Delivery Systems

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The issue brief identifies guiding principles for culturally competent care and argues that an emphasis on cultural competency will aid health systems in offering care that is more patient-centered, equitable, and of a higher quality.

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Community Access Monitoring Survey (CAMS) Project

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The Access Project collaborated with community-based organizations to survey the uninsured about their experiences getting care at local, mainly safety-net, health care institutions.

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Checklist to Facilitate the Development of Culturally and Linguistically Competent Primary Health Care Policies and Structures

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The following checklist is targeted to individuals who have a role in the shaping of health care policy at the Federal, state, local and program levels. The goal of this checklist is to facilitate policy making that supports culturally and linguistically competent primary health care services.

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Build the Field and They Will Come: Multicultural Organizational Development for Mental Health Agencies

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This toolkit is designed to help community based organizations increase the cultural competency of their mental health services. The handbook walks organizations through what organizational cultural competence is, what individual cultural competence is, and how to effectively change an organization's culture and structure to include cultural competence.

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Assessment of Organizational Cultural Competence

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The purpose of this instrument is to assist organizations in assessing their progress towards cultural competence, both at the organizational and individual level.

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Strategies for Leadership: A Diversity and Cultural Proficiency Assessment Tool for Leaders

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This tool is a guide designed for hospital and health care leaders in order to assess where their organization is in the process of providing culturally proficient and sensitive health care to all patients. The publication includes a checklist, action steps, case studies and a bibliography.

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Strategies for Improving Minority Healthcare Quality

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The purpose of this Agency for Healthcare Research and Quality (AHRQ) report is to systematically review the evidence to determine the effectiveness of interventions designed to improve the quality of healthcare and/or to reduce disparities for ethnic minorities. It focuses on evaluations of interventions aimed at healthcare providers or organizations.

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Self-Assessment for Cultural Competence

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ASHA has developed these cultural competence self-assessment tools for speech and language therapists, however, they are also relevant for staff working with patients in health care delivery settings.

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Provider's Guide to Quality and Culture

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This website is a useful tool that health care organizations can utilize to begin thinking about steps they can take to provide more culturally competent care. The website includes definitions of basic terms and helps to explain how culture influences health care.

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