Organizational Cultural Competence

Organizational Cultural Competence: Improving the cultural and linguistic capacity of a health care organization.

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  • Community Engagement

    Working with patients, families, and community representatives to design, implement, and evaluate health care services.

  • Leadership Development

    Educating managers, boards of directors, and other institutional leaders about the value of cultural and linguistic competence practices and encouraging them to support those practices. Developing leadership qualities in individuals and organizations in the cultural competence field.

  • Organizational Assessments and Measurement

    Measuring and evaluating the cultural and linguistic competence of health care organizations.

  • Organizational Plans Policies and Management Strategies

    Integrating cultural and linguistic competence into health care organization plans, policies, and management strategies.

  • Patient Demographic Data

    Collecting and using race, ethnicity, and language data to plan, improve, and evaluate health services and to reduce health disparities.

  • Quality Improvement

    Linking cultural and linguistic competence practices to organizational quality initiatives.

  • Workforce Diversity

    Training and recruiting to increase the diversity of health care organization staff and manage issues that arise in a multicultural work environment.

Patient Race & Ethnicity: Improving Hospital Data Collection & Reporting

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This report prepared for the New Jersey Hospital Association was produced to ensure that all patient race, ethnicity and language data reported by New Jersey hospitals are accurate and reliable.

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One Size Does Not Fit All: Meeting the Health Care Needs of Diverse Populations

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The goal of this report is to build upon Exploring Cultural and Linguistic Services in the Nation's Hospitals: A Report of Findings to provide a framework for hospitals to develop and employ practices for meeting diverse patient needs.

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National Health Plan Collaborative Toolkit

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This web-based toolkit of resources, lessons, best practices and case studies is intended to help health care providers reduce disparities in their organization.

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Innovative Practices in Multicultural Health Care

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Every year the NCQA holds a "Recognizing Innovation in Multicultural Health Care Award" program to honor health plans that have implemented innovative initiatives to improve the provision of culturally and linguistically appropriate services and reduce health care disparities.

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Indicators of Cultural Competence in Health Care Delivery Organizations: An Organizational Cultural Competence Assessment Profile

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The Assessment Profile is an organizing framework and set of indicators to be used as a tool for examining and documenting cultural competence within health care organizations and is most pertinent for organizations that are community-oriented.

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In Any Language: Improving the Quality and Availability of Language Services in Hospitals

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This document is the final report of the Speaking Together: National Language Services Network program. It highlights the experiences of 10 participating hospitals and showcases some of the proven practices that were implemented to improve the language services these health care organizations provided.

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Improving Cultural Competency in Children's Health Care: Expanding Perspectives

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For this report, the NICHQ used an expert panel to create a Change Package that outlines the most promising practices for achieving culturally competent care. As a result of pilot testing, a literature review, and conversations with experts in the field, the NICHQ came up with a list of specific change concepts that can be implemented in health care organizations of all sizes.

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HRET Disparities Toolkit Staff Training Presentation: Question and Answer Response Matrix

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This PowerPoint presentation was developed by HRET to aid in the use of their Disparities Toolkit that helps healthcare organizations collect patient race, ethnicity and language data.

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Hospital Working Group Report: Action Steps and Recommendations for Boston Hospitals

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This report is a part of a workgroup pulled together by Boston's Mayor in 2003. The workgroup's goal was to develop a guideline for eliminating the health outcomes gap affecting Boston's residents of color. This report outlines the recommendations that this workgroup made for hospitals in Boston.

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