Policy

Policy: Laws, regulations, guidance, standards, accreditation requirements, and advocacy strategies related to cultural and linguistic competence. Includes analysis, reviews, and descriptions.

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  • Accreditation Requirements

    Requirements for obtaining official accreditation or certification from accrediting organizations and maintaining compliance as it pertains to cultural and linguistic competence.

  • Advocacy

    Promoting policies and practices that meet cultural and linguistic competence needs and reduce health care disparities.

  • Local

    Local laws, regulations, guidance, and policy tools.

  • National

    Federal laws, regulations, guidance, and policy tools.

  • Standards

    Standards and other binding and non-binding guidelines.

  • State

    State laws, regulations, guidance, and policy tools.

Eliminating Language Barriers for LEP Individuals: Promising Practices from the Public Sector

Resource

The Annie E. Casey Foundation established the Language Access Practitioners Network in 2006, connecting otherwise isolated government practitioners that work in child and family serving agencies, as well as staff from mayors’ and governors’ offices who oversee immigrant-serving programs.

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Cultural Competency in Health: A Guide for Policy, Partnerships and Participation

Resource

The National Health and Medical Research Council (NHMRC) has developed this guide to help policy makers and managers with culturally competent policy and planning at all levels of the health system.

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Cultural Competence in the Delivery of Services Through Medicaid Managed Care

Resource

This technical assistance document provides an overview of the duties outlined for Managed Care Organizations (MCOs) in Federal law and regulation. The document covers enrollee information, oral interpreter services, coverage determination standards and procedures, provider networks, quality measurement and improvement, and data collecgtiton and reporting.

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Building Coalitions Among Communities of Color: A Multicultural Approach

Resource

This guide is directed toward those who seek to address health disparities, health access, and other health issues. It is intended as a resource, primarily for people of color, who are building coalitions in which representatives from communities of color predominate.

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Better Communication, Better Care: Provider Tools to Care for Diverse Populations

Resource

The materials in this tool kit are intended to provide health care professionals with the resources to address the very specific operational needs that often arise in a busy practice because of the changing service requirements and legal mandates.

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Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care: A Roadmap for Hospitals

Resource

This resource is a monograph developed by The Joint Commission to inspire hospitals to integrate concepts from the communication, cultural competence, and patient- and family-centered care fields into their organizations.

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Cultures in the Clinic

Organizational Profile

Cultures in the Clinic has expertise in cultural medicine, cultural epidemiology, culture as it affects the practice of clinical medicine, clinic operations.

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Setting the Agenda for Research on Cultural Competence in Health Care

Resource

This document is the final report for the Cultural Competence Research Agenda project, sponsored by the Office of Minority Health (OMH) and Agency for Healthcare Research and Quality (AHRQ) to examine how cultural competence affects health care delivery and health outcomes.

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CLAS A-Z: A Practical Guide for Implementing the National Standards for Culturally and Linguistically Appropriate Services (CLAS) in Health Care

Resource

The Office of Minority Health (OMH) has supported the preparation of this step-by-step guide to assist health care organizations in creating a health care environment that meets the very real needs and expectations of an increasingly diverse patient/consumer population.

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Straight Talk: Model Hospital Policies and Procedures on Language Access

Resource

This report presents new and innovative operational procedures that hospitals around the country can implement to streamline hospital systems and processes for patients with limited English proficiency (LEP). While the study, review and creation of these Model Policies and Procedures was based primarily on California public hospitals, this Model is applicable and adaptable to the entire U.S.

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