Policy

Policy: Laws, regulations, guidance, standards, accreditation requirements, and advocacy strategies related to cultural and linguistic competence. Includes analysis, reviews, and descriptions.

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  • Accreditation Requirements

    Requirements for obtaining official accreditation or certification from accrediting organizations and maintaining compliance as it pertains to cultural and linguistic competence.

  • Advocacy

    Promoting policies and practices that meet cultural and linguistic competence needs and reduce health care disparities.

  • Local

    Local laws, regulations, guidance, and policy tools.

  • National

    Federal laws, regulations, guidance, and policy tools.

  • Standards

    Standards and other binding and non-binding guidelines.

  • State

    State laws, regulations, guidance, and policy tools.

Provider's Guide to Quality and Culture

Resource

This website is a useful tool that health care organizations can utilize to begin thinking about steps they can take to provide more culturally competent care. The website includes definitions of basic terms and helps to explain how culture influences health care.

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Principles and Recommended Standards for Cultural Competence Education of Health Care Professionals

Resource

To meet the need for the development of criteria by which to plan or assess courses of study in cultural competence, the California Endowment produced this publication that provides guidance on content, training methods and modalities, evaluation and qualifications of teachers and trainers in cultural and linguistic competence.

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Overcoming Language Barriers to Health Care

Resource

This publication describes policy efforts at the state and federal levels to overcome language barriers to health care faced by non-English speaking patients. Importantly, this case study demonstrates the critical role that the administrative and regulatory process plays in establishing and implementing public policy. It also describes the inter-relationship between state and federal policy.

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Language Services Action Kit: Interpreter Services in Health Care Settings for People with Limited English Proficiency

Resource

The materials in this toolkit are designed to support advocates and others working to ensure that people with limited English proficiency (LEP) in their state receive appropriate language assistance services in health care settings. The toolkit helps to explain the laws and policies surrounding access to service for LEP patients, and how states pay for Medicaid and SCHIP.

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Interpreter's World Tour: An Environmental Scan of Standards of Practice for Interpreters

Resource

This environmental scan was conducted for the National Council on Interpreting in Health Care (NCIHC) to support the development of national standards of practice for interpreters in health care.

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Improving Patient-Provider Communication: Joint Commission Standards and Federal Laws

Resource

This video produced by the Joint Commission and the U.S. Department of Health & Human Services (HHS) Office for Civil Rights is designed to help health care organizations determine the best methods of care for meeting the communication needs of diverse patients.

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Improving Communication - Improving Care

Resource

A consensus report by the American Medical Association's Ethical Force Program, Improving Communication - Improving Care explores how health care organizations can ensure effective, patient-centered communication with people from diverse populations. The report guides organizations through the six main areas that make up organization performance in effective patient provider communication.

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Improving Access to Language Services in Health Care: A Look at National and State Efforts

Resource

This brief assesses emerging national efforts in language access services and profiles work in three leading states — California, Minnesota, and New York — to highlight challenges, successes, and implications for future policy and activities related to language services.

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Developing a Self-Assessment Tool for Culturally and Linguistically Appropriate Services in Local Public Health Agencies: Final Report

Resource

This report presents the results of an Office of Minority Health (OMH) project to construct an organizational self-assessment tool for Local Public Health Agencies (LPHAs) that offers sound measures of culturally and linguistically appropriate services (CLAS).

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Summary of State Law Requirements Addressing Language Needs in Health Care

Resource

This publication of state-by-state laws offers citation to and a short description of each state’s statutes and regulations regarding services to limited English proficient (LEP) persons in health care settings.

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