Methods and Management

Methods and Management: Systematic approaches and procedures for understanding and assessing culturally and linguistically appropriate services.

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Giving Voices to the Voiceless: Language Barriers & Health Access Issues of Black Immigrants of African Descent

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This report was conceived by the Summit Health Institute for Research and Education (SHIRE) as an initial step toward identifying language and cultural issues that impede access to health care among immigrants of African descent in California. Thus, the report includes a cursory examination of Title VI, an overview of U.S.

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Consumer Assessment of Healthcare Providers and Systems (CAHPS)

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The Consumer Assessment of Healthcare Providers and Systems (CAHPS) program out of AHRQ was developed to assess patients' and consumers' experiences within the health care system. Through the use of surveys in both ambulatory care systems and facilities such as hospitals and nursing homes, CAHPS provides usable, relevant information on quality of care.

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Assuring Healthcare Quality: A Healthcare Equity Blueprint

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The Healthcare Equity Blueprint offers strategies and practices that can be tailored to the individual hospital to address equity in providing quality care. The Blueprint is a starting point for designing and implementing interventions to address racial and ethnic disparities in health care, including providing care in a culturally and linguistically appropriate manner.

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