Health Literacy Webinar

February 04, 2010
Webinar 4
Health Literacy: Using a Self-Assessment Tool to Guide Quality Improvement in Primary Care

Seeking medical care, taking medications correctly, and following prescribed treatments requires that people understand how to access and apply health information. Health literacy is the ability to obtain, process, and understand health information to make informed decisions about health care. In order to identify areas of a primary care practice that are in need of improvement, practices can conduct a health literacy assessment. In this Webinar you will learn about a new health literacy practice assessment tool, and about a pediatric practice’s experience in using the tool.

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This is the fourth webinar in the DiversityRx Your Voice Webinar Series, funded by The California Endowment. The project also features Communities of Practice, Peer Learning Networks, and an online professional education and support network.


Cindy Brach is a Senior Health Policy Researcher and the lead for both cultural competence and health literacy at the Agency for Healthcare Research and Quality (AHRQ). Cindy will introduce and moderate the Webinar.

Dr. Darren DeWalt is an assistant professor in the division of general internal medicine at the University of North Carolina at Chapel Hill. He is board-certified in pediatrics and internal medicine. Darren is Director of Evaluation for Improving Performance in Practice (IPIP), a practice coaching intervention to improve health care delivery. Darren is the lead author of the AHRQ-funded Health Literacy Universal Precautions Toolkit, and developed a set of Health Literacy Practice Assessment Questions for primary care practices.

Dr. Laura Noonan is a member of the Pediatric Faculty at the Levine Children’s Hospital at Carolinas Medical Center and serves as Director of the Center for Advancing Pediatric Excellence, the Quality Improvement division for Levine Children’s Hospital. Laura is also a senior improvement advisor for  Charlotte AHEC. Laura has extensive experience in quality improvement in the primary care environment as well as participation in numerous learning collaboratives. Laura’s pediatric practice in the Charlotte area implemented the Health Literacy Practice Assessment Questions and several other tools in the Health Literacy Universal Precautions Toolkit.

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