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Language Services Performance Measures

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These language services measures were developed by the Speaking Together program at George Washington University. They address screening patients for preferred spoken and written language, interpreter productivity, timeliness of services, and receipt of necessary services. They are part of AHRQ's National Quality Measures Clearinghouse.

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Start a Plain Language Initiative in Your Organization: A step-by-step approach

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This resource from the Center for Plain Language offers a ten step approach for starting a plain language initiative in any organization.  Plain language is a method of writing materials so that the intended audience can read the materials quickly and easily.  Plain Language is audience defined so the definition of 'plain' depends on the intended audience.

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Unequal Treatment: Confronting Racial and Ethnic Disparities in Health Care

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This landmark report from the Institute of Medicine found that a consistent body of research demonstrates significant variation in the rates of medical procedures by race, even when insurance status, income, age, and severity of conditions are comparable. This research indicates that U.S.

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Development and Evaluation of a Cultural Consultation Service in Mental Health

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This project involved the development and evaluation of cultural consultation as a specialized service in mental health in Canada. The principle objective of the service was to improve the accessibility and cultural appropriateness of mental health services for the multicultural population of Montreal, including immigrants, refugees, and ethnocultural groups, as well as Aboriginal peoples.

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Cultural Competency Toolkit: Ten Grant Sites Share Lessons Learned

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This toolkit provides an overview of and lessons learned from the Cultural Competency Initiative, which was launched in 2000. The Initiative assisted mental health organizations create and implement culturally competent services by providing funding and technical assistance as well as by disseminating information about innovative minority outreach programs.

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Critical Disparities in Latino Mental Health: Transforming Research into Action

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The National Council of La Raza in collaboration with California State University Long Beach, published this white paper detailing the findings of a summit held to convene leading researchers, academics, providers and community members to better inform Latino mental health issues.

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Community Health Workers National Workforce Study

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This report describes a comprehensive national study of the community health worker (CHW) workforce. The 27-month research project utilized a survey of verified CHW employers in all 50 States, more in-depth interviews of employers and CHWs in 4 States, conducted a comprehensive review of the literature, and made national and State workforce estimates using databases from the Census and the U.S.

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Bridging the Cultural Divide in Health Care Settings: The Essential Role of Cultural Broker Programs

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Through a Cooperative Agreement, the National Health Service Corps (NHSC), Bureau of Health Professions (BHPr), funded the National Center for Cultural Competence (NCCC) to conduct the Cultural Broker Project. The goal of this collaborative project was to encourage the use of cultural brokering as a key approach to increasing access to, and enhancing the delivery of, culturally competent care.

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A Toolkit for Serving Diverse Communities

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The Administration on Aging has produced this toolkit that provides guidelines and instructions for providing respectful, inclusive, and sensitive services for the older adults in any diverse community.

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Toolkit for Modifying Evidence-Based Practices to Increase Cultural Competence

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The purpose of this Toolkit is to provide mental health services organizations a structured method for modifying Evidence-Based Practices (EBPs) to better meet the needs of the cultural groups they serve.

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