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Guide to Interpreter Positioning in Health Care Settings

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In this paper, the NCIHC explores the issues surrounding the physical positioning of an interpreter during a health care encounter. This paper suggests some pros and cons of different scenarios, based on NCIHC members’ experience, as a first step in building consensus on this important issue.

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Growing Your Capacity to Engage Diverse Communities by Working with Community Liaisons and Cultural Brokers

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This resource focuses on how organizations providing services to families of children with special needs and/or disabilities can build relationships with community liaisons and cultural brokers. The guide provides an overview of what cultural brokers are, outlines how to find a cultural broker, the steps needed to form effective collaboration with cultural brokers, and list of further resources.

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Race, Ethnicity, and Language Data: Standardization for Health Care Quality Improvement

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In response to the importance of the collection of data on race, ethnicity, and English-language proficiency, the Institute of Medicine (IOM) formed the Subcommittee on Standardized Collection of Race/Ethnicity Data for Healthcare Quality Improvement.  A lack of standardization of race, ethnicity, and language categories has been raised as one obstacle to achieving more widespread col

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Final Report on a Pilot of a Certification Process for Spanish-English Interpreters in Health Care, Conducted in 2003

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This paper reports on a collaboration between the Massachusetts Medical Interpreters Association (MMIA) and the California Healthcare Interpreter Association (CHIA) with the NCHIC to pilot a certification process for health care interpreters. With funding from the U.S.

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Ensuring Linguistic Access in Health Care Settings: Legal Rights & Responsibilities

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This comprehensive manual (a revision of the 1998 original) shows advocates and providers how to overcome language barriers to obtain appropriate medical care for their clients. It outlines language access responsibilities under federal and state law, as well as in the private sector, and offers recommendations for addressing identified problems.

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Eliminating Language Barriers for LEP Individuals: Promising Practices from the Public Sector

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The Annie E. Casey Foundation established the Language Access Practitioners Network in 2006, connecting otherwise isolated government practitioners that work in child and family serving agencies, as well as staff from mayors’ and governors’ offices who oversee immigrant-serving programs.

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Culture Clues

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Culture Clues are tip sheets for clinicians, designed to increase awareness about concepts and preferences of patients from diverse cultures. Tip sheets are available for these cultures: Albanian, Chinese, Deaf, Hard of Hearing, Korean, Latino, Russian, Somali, Vietnamese. Also available are tip sheets regarding end-of-life care for these cultures: Latino, Russian, Vietnamese.

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Cultural Humility versus Cultural Competence: A Critical Distinction in Defining Physician Outcomes in Multicultural Education

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This journal article explores the differences between traditional cultural competence models and cultural humility. The authors argue that the traditional notion of competence in clinical training as a detached mastery of a theoretically finite body of knowledge may not be appropriate for this area of physician education.

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Cultural Competency in Health: A Guide for Policy, Partnerships and Participation

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The National Health and Medical Research Council (NHMRC) has developed this guide to help policy makers and managers with culturally competent policy and planning at all levels of the health system.

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Building Coalitions Among Communities of Color: A Multicultural Approach

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This guide is directed toward those who seek to address health disparities, health access, and other health issues. It is intended as a resource, primarily for people of color, who are building coalitions in which representatives from communities of color predominate.

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