Publication

Better Communication, Better Care: Provider Tools to Care for Diverse Populations

Resource

The materials in this tool kit are intended to provide health care professionals with the resources to address the very specific operational needs that often arise in a busy practice because of the changing service requirements and legal mandates.

read more >>

Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care: A Roadmap for Hospitals

Resource

This resource is a monograph developed by The Joint Commission to inspire hospitals to integrate concepts from the communication, cultural competence, and patient- and family-centered care fields into their organizations.

read more >>

"What's in a Word?": A Guide to Understanding Interpreting and Translation in Health Care

Resource

This guide provides an overview of interpreting and translation in health care settings. The guide helps readers to understand the differences between interpretation and translation and provides specific information for each service.

read more >>

Modest and Uneven: Physician Efforts to Reduce Racial and Ethnic Disparities

Resource

This issue brief provides an overview of a recent HSC study whose results indicate that, while nearly half of U. S. physicians identify language or cultural communication barriers as obstacles to providing high-quality care, physician adoption of practices to overcome such barriers is modest and uneven.

read more >>

Using Professionally Trained Interpreters to Increase Patient/Provider Satisfaction: Does It Work?

Resource

This issue brief identifies how professional interpreters improve communication and, consequently, patient and provider satisfaction in the emergency department.

read more >>

Health Literacy Universal Precautions Toolkit

Resource

This toolkit is designed to help adult and pediatric practices ensure that systems are in place to promote better understanding by all patients, not just those you think need extra assistance.

read more >>

BARNGA: A Simulation Game on Cultural Clashes

Resource

BARNGA is a well-known simulation game on cultural clashes. Participants experience the shock of realizing that despite their good intentions and the many similarities among them, people interpret things differently from one another in profound ways, especially people from differing cultures.

read more >>

Tools to Address Disparities in Health: Data as Building Blocks for Change, A Data Collection Toolkit for Health Insurance Plans/Health Care Organizations

Resource

Data as Building Blocks for Change supplies health insurance plans and health care organizations with the building blocks to begin collecting data on patient race, ethnicity and language data. The toolkit aims to expand the general knowledge about the issues surrounding data collection and its potential impact for identifying disparities and measuring quality improvement.

read more >>

Setting the Agenda for Research on Cultural Competence in Health Care

Resource

This document is the final report for the Cultural Competence Research Agenda project, sponsored by the Office of Minority Health (OMH) and Agency for Healthcare Research and Quality (AHRQ) to examine how cultural competence affects health care delivery and health outcomes.

read more >>

Reducing Racial and Ethnic Disparities: Quality Improvement in Medicaid Managed Care Toolkit

Resource

This toolkit details the experiences of a collaborative workgroup of Medicaid managed care organizations (MCOs), Improving Health Care Quality for Racially and Ethnically Diverse Populations directed by CHCS and funded by the Robert Wood Johnson Foundation (RWJF) and The Commonwealth Fund.

read more >>
Syndicate content

Find Resources