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Tools to Address Disparities in Health: Communications Resources to Close the Gap

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This publication is a compendium of resources for health insurance plans, physicians, and health care organizations. It highlights tools, websites, and steps on how to incorporate culturally and linguistically appropriate messages into everyday communications with consumers.

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Talking With Patients: How Hospitals Use Bilingual Clinicians and Staff to Care for Patients with Language Needs

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This report presents findings from a survey conducted by researchers at The George Washington University and supported by funding from The California Endowment to learn more about the individuals in a hospital setting who interact with patients who speak a language other than English.

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Straight Talk: Model Hospital Policies and Procedures on Language Access

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This report presents new and innovative operational procedures that hospitals around the country can implement to streamline hospital systems and processes for patients with limited English proficiency (LEP). While the study, review and creation of these Model Policies and Procedures was based primarily on California public hospitals, this Model is applicable and adaptable to the entire U.S.

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Patient Centeredness, Cultural Competence, and Healthcare Quality

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The purpose of this paper is to present and compare the ideals of patient centeredness and cultural competence, to define their similarities and differences, and to discuss their implications for improving healthcare quality at the interpersonal and health system levels.

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National Study of Culturally and Linguistically Appropriate Services in Managed Care Organizations (CLAS in MCOs Study): Final Report

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The intent of this study was to examine the nature and extent of the CLAS standards in managed care organizations (MCOs) across the country and highlight promising CLAS practices implemented by these organizations.

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National Child Traumatic Stress Network Culture and Trauma Briefs

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This series of briefs provides information on trauma related topics and diverse populations. They provide information on culturally competent treatment and intervention techniques that can be utilized to treat diverse populations.

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Language Access: Understanding the Barriers and Challenges in Primary Care Settings

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This report offers a glimpse into the language challenges identified by safety net providers in primary health care clinics and the strategies they employ to meet the care needs of limited English proficieny (LEP) patients.

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Guidelines for Working Effectively with Interpreters in Mental Health Settings

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These guidelines are intended to assist mental health staff in understanding the characteristics of interpreted meetings and to develop the knowledge and skills that are necessary for working in partnership with interpreters.

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Eliminating Racial/Ethnic Disparities In Health Care: Can Health Plans Generate Reports?

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The absence of data on race and ethnicity in health plan and provider databases is a significant barrier in the creation and use of quality-of-care reports for patients of minority groups.

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Curriculum for Culturally Responsive Health Care: The Step-by-Step Guide for Cultural Competence Training

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This book features a curriculum for residencies and medical schools looking to implement new, or enhance existing, curricula in culturally responsive care.

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