Language Services

Language Services: How to plan for, implement, manage, and evaluate interpreter or language service programs in organizations.

This list shows all the website content related to Language Services.

LanguageMate

Organizational Profile

Our transdisciplinary team develops tools that address challenges throughout the care delivery continuum, including patient-provider communication, workflow management, and outreach to vulnerable populations. A significant section of the healthcare workforce is involved in communication with patients and the public on a daily basis.

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Plain Language Matters Blog

Resource

This blog out of the Center for Plain Language focuses on plain language, a method of writing that makes materials quick and easy to understand for the intended audience.  This blog posts current information relevant for professionals implementing plain language in their organizations.  Topics include advocacy, finance, government, health care, legal, and plain writing laws.

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Start a Plain Language Initiative in Your Organization: A step-by-step approach

Resource

This resource from the Center for Plain Language offers a ten step approach for starting a plain language initiative in any organization.  Plain language is a method of writing materials so that the intended audience can read the materials quickly and easily.  Plain Language is audience defined so the definition of 'plain' depends on the intended audience.

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Center for Plain Language

Organizational Profile

Plain language matters. The Center for Plain Language is an advocate for clear communication and plain language in government, business, non-profits, and universities - everywhere.

The Center for Plain Language wants government and business documents to be clear and understandable.

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Mexican Indigenous Languages

Blog entry

We get some great questions and responses in our CLAStalk email discussion list and occasionally we share them here with the permission of the authors. These have been edited for brevity, privacy, and clarity.

 

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"I Speak" Language Identification Cards

Resource

This document can be used to help identify the language of a non-English speaker. It uses a short phrases written in over 30 languages that a user can check to indicate the language they speak.

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Models for the Provision of Language Access in Health Care Settings

Resource

This paper provides an overview and critical analysis of the various communication models that are used to increase successful communication with limited English proficiency (LEP) patients in health care settings.

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Linguistically Appropriate Access and Services: An Evaluation and Review for Healthcare Organizations

Resource

The goal of this paper is to offer a process by which a health care organization can evaluate its existing structure and capacity for providing linguistically and culturally appropriate care and accessibility at all levels. This initial evaluation will help identify actions needed to improve quality of care, clinical outcomes, service delivery, cost containment, and regulatory compliance.

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Ensuring Linguistic Access in Health Care Settings: Legal Rights & Responsibilities

Resource

This comprehensive manual (a revision of the 1998 original) shows advocates and providers how to overcome language barriers to obtain appropriate medical care for their clients. It outlines language access responsibilities under federal and state law, as well as in the private sector, and offers recommendations for addressing identified problems.

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