Language Services

Language Services: How to plan for, implement, manage, and evaluate interpreter or language service programs in organizations.

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In Any Language: Improving the Quality and Availability of Language Services in Hospitals

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This document is the final report of the Speaking Together: National Language Services Network program. It highlights the experiences of 10 participating hospitals and showcases some of the proven practices that were implemented to improve the language services these health care organizations provided.

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Improving Patient-Provider Communication: Joint Commission Standards and Federal Laws

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This video produced by the Joint Commission and the U.S. Department of Health & Human Services (HHS) Office for Civil Rights is designed to help health care organizations determine the best methods of care for meeting the communication needs of diverse patients.

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Improving Care for Individuals with Limited English Proficiency: Facilitators and Barriers to Providing Language Services in California Public Hospitals

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This study was produced in order to better understand the impact of the efforts undertaken by California public hospitals to improve language access to all Californians, and ultimately to identify strategies that engage hospitals in facilitating organizational change to address the provision of language services.

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Improving Communication - Improving Care

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A consensus report by the American Medical Association's Ethical Force Program, Improving Communication - Improving Care explores how health care organizations can ensure effective, patient-centered communication with people from diverse populations. The report guides organizations through the six main areas that make up organization performance in effective patient provider communication.

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Improving Access to Language Services in Health Care: A Look at National and State Efforts

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This brief assesses emerging national efforts in language access services and profiles work in three leading states — California, Minnesota, and New York — to highlight challenges, successes, and implications for future policy and activities related to language services.

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Hospital Language Services: Quality Improvement and Performance Measures

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The purpose of this article is to describe the development of a set of quality measures to assess the quality of spoken language services in U.S. hospitals.

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Hospital Language Services For Patients with Limited English Proficiency: Results From A National Survey

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The Health Research and Educational Trust (HRET) in collaboration with the National Health Law Program (NHeLP), conducted a national survey of hospitals in the United States to seek information about patient language services in hospitals.

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Health Care Language Services Implementation Guide

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This online guide is designed for health care organizations of all sizes to assist in the evolution of language access services (LAS). The guide lays out the basic steps for implementing LAS, and the process for carrying out each step is explained in detail and supplemented with links to resources and tips on alternative ways to complete the step.

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Exploring Cultural and Linguistic Services in the Nation's Hospitals: A Report of Findings

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This report provides insight into the challenges, activities and perspectives of 60 hospitals across the nation, and a snapshot of the ways that culture and language issues are being addressed in these hospitals. Topic areas include leadership, quality improvement, patient safety, workforce diversity, language services, and community engagement.

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Ethical Force Program: Patient-Centered Communication

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Through their Ethical Force Program, the AMA has produced a Patient-Centered Communication Initiative as a way to address health disparities that arise as a result of communication barriers.

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