Language Services

Language Services: How to plan for, implement, manage, and evaluate interpreter or language service programs in organizations.

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Educating Physicians on Controversies and Challenges in Health

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This continuing education course developed by the American Medical Association provides physicians with specific public health and preventive medicine strategies to apply in medical practice in order to improve the health of vulnerable populations. New episodes are uploaded on an ongoing basis and old episodes can be found in the Archives section of the website.

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Bridging Cultures & Enhancing Care: Approaches to Cultural & Linguistic Competency in Managed Care

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These conference proceedings from the one-day conference “Bridging Cultures & Enhancing Care: Approaches to Cultural & Linguistic Competency in Managed Care" provides an overview of how to enhance the cultural and linguistic competence of managed care organizations and their provider networks.

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Addressing Language Access Issues in Your Practice: A Toolkit for Physicians and Their Staff Members

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This toolkit presents a systems approach to re-designing an office-based health care practice to provide high quality care and access to limited English proficiency (LEP) patients.

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Serving Patients with Limited English Proficiency: Results of a Community Health Center Survey

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In 2007, the National Association of Community Health Centers (NACHC) surveyed its member health centers to gain additional information about their experiences in serving patients with limited English proficiency (LEP).

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Providing Language Services in Small Health Care Provider Settings: Examples from the Field

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This report conducted by the National Health Law Program (NHeLP) and funded by The Commonwealth Fund was produced to assess current innovations in language service programs and activities at small health care provider settings, defined as those with 10 or fewer clinicians.

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Patient-Centered Guide to Implementing Language Access Services in Healthcare Organizations

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This guide is intended to help healthcare organizations implement effective language access services to meet the needs of their limited English proficient (LEP) patients, and increase their access to health care.

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Paying for Language Services in Medicare

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This report discusses how the federal government could design payment systems for language services in Medicare. The paper reviews information about current approaches to pay for language services, current Medicare payment systems and principles that could be considered in designing payment systems for language services.

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Language Services for Patients with Limited English Proficiency: Results of a National Survey of Internal Medicine Physicians

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To determine whether internal medicine practices of members of the American College of Physicians provide language services and to better ensure effective communication for limited English proficiency (LEP) patients, the College conducted a survey of its members during late 2006.

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Language Access Solutions for OB/GYN Medical Practices

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The American College of Obstetricians and Gynecologists (District IX, California) explored approaches used by its physician members to communicate with patients with limited English proficiency (LEP).

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In the Right Words: Addressing Language and Culture in Providing Health Care

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This issue brief describes the consequences of language barriers on health care outcomes, provides an overview of relevant laws and policies, and highlights strategies for improving language access. It focuses on the challenges and opportunities around ensuring language access for the growing number of individuals who have limited English proficiency.

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